Ammie Egwu
Maywood,IL
Summary
Results-driven professional with a proven track record in developing business intelligence solutions to drive strategic decision-making. Leveraging a background in customer success analytics and entrepreneurship, adept at understanding client needs and translating them into actionable data-driven insights. Proficient in data visualization tools, SQL, and data modeling techniques. Eager to bring a unique blend of experience and expertise to Lark's mission of revolutionizing healthcare through data-driven insights and transformative solutions.
Versatile [Type] Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with [Number] years of experience in [Industry].
Experienced [Type] Management Analyst skilled in budget review, reporting and research. Top-notch administrator with financially-savvy and organized approach. Familiar with helping business leaders understand all facets of operations.
Overview
3
3
years of professional experience
Work History
Customer Success Analyst
Yelp
07.2023 - Current
- Grew and managed a portfolio of over 75 clients retaining at least 60% of clientele month over month, maintaining a 4 out of 5 star customer satisfaction rating
- Analyzed marketing analytics for business owners in varying fields, assessing gaps and trends, and gave recommendations and actionable insights to improve performance
- Utilized storytelling through verbal and written communication to explain technical concepts to non-technical audiences - worked with end users, asking questions to understand parameters of success and to explain results, including visualizations, in an easy and digestible way
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Enhanced client retention through proactive communication and relationship-building efforts.
- Leveraged CRM tools to track customer interactions, maintaining accurate records for future reference and analysis purposes efficiently.
- Conducted in-depth data analysis to identify trends and improve overall customer experience.
- Contributed ideas during brainstorming sessions focused on improving internal workflows within the Customer Success team.
- Created detailed reports on customer interactions, contributing valuable insights for continuous improvement initiatives.
- Recommended [Type] operational improvements based on tracking and analysis of [Type] data.
Company Owner
MassageAce
03.2021 - Current
- Grew and managed a portfolio of over 30 clients using direct marketing strategies, particularly face-to-face, text, and email marketing
- Studied market and health industry trends to identify opportunities for growth and additional service offerings, resulting in improved business performance and increased profitability
- Collaborated with a local esthetics business to create a new service resulting in a 30% increase in customer base and an increase in revenue for both businesses
- Took ownership of client relationships in order to develop and execute treatment plans specific to clients' needs
- Implemented a membership and loyalty program based on customer surveys that decreased churn rate by 10% and increased services booked by 23%.
Education
Netcom Learning
04.2024
Techchak
07.2023
Bachelor's of Science in Biology -
Dominican University
River Forest, IL05.2015
Skills
- Databases: MS SQL Server
- BI & Visualization tools: Power BI, MS Excel
- CRM Software: Salesforce
Timeline
Customer Success Analyst
Yelp
07.2023 - Current
Company Owner
MassageAce
03.2021 - Current
Netcom Learning
Techchak
Bachelor's of Science in Biology -
Dominican University