Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amoy Lawrence

Customer Service
Silver Spring,MD

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Store Manager

Island Quizine Restaurant
Silver Spring, MD
01.2021 - 05.2022
  • Strengthened communication skills through regular interactions with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Passionate about learning and committed to continual improvement.
  • Ran errands and provided general office support in a professional environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked effectively in fast-paced environments.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
  • Among many other impromptu tasks and requests.

Restaurant Supervisor

Hills Carib Flava Restaurant
Paterson, NJ
08.2020 - 10.2020
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Served consistent portions following recipes and control standards.
  • Monitored food preparation, production, and plating for quality control.
  • Prep menu for the next day's service.

Accounting Clerk

National Water Commission
Kingston, Jamaica
09.2010 - 08.2020
  • Heart Trainee for the first two years, working with the Purchasing Department and learning about mostly filing and Data Entry before moving on to being a Relief Worker where I worked as; Purchasing Officer, Administrative Assistant, Data Entry Clerk, Senior Accounting Clerk, Accounting Clerk, Survey Collector among other roles.
  • Each role as you may know taught me most if not everything I needed to refine myself in the cooperative world and made me a professional at my every endeavor.
  • I filed and organized stacks of paperwork, entered countless amount of payroll entries weekly, attend meetings and collected notes and made reports, I did journal entries, typed up pension letters to retirees, walked and collected data from community members during surveys among many other duties.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Completed payroll functions to facilitate accurate and prompt staff payments.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

Sales/Customer Service Representative

Dreamhouse Products
Kingston, Jamaica
11.2007 - 09.2010
  • I became a Warehouse Clerk at the company during this time as well.
  • Used softwares such as Quickbooks and Peachtree to do sales and recordings.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Went on deliveries and installations to gain better knowledge of the products and services we offered.
  • Provided primary customer support to internal and external customers.
  • Tracked customer service cases and updated service software with customer information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Sought ways to improve processes and services provided.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Among other duties.

Education

High School Diploma -

Dunoon Technical High School
Kingston, Jamaica
09.2004 - 06.2007

No Degree - Business

Heart Trust NTA
Jamaica
09.2011 - 09.2012

Skills

  • POS systems operations
  • Goals and performance
  • Order management
  • Relationship building and management
  • Sales growth
  • Staff Management
  • Training
  • Product and service sales
  • Microsoft Office Suite
  • Stock management
  • Staff Scheduling
  • Quickbooks
  • Employee scheduling
  • Operations
  • Cost Control
  • Customer experience
  • Customer Relations
  • Staff supervision
  • Sales and marketing
  • Report preparation
  • Complaint resolution
  • Money handling abilities
  • Stocking and replenishing
  • Order fulfillment
  • Administrative support
  • Multi-line phone talent
  • Training development aptitude
  • Account management
  • Recordkeeping strengths
  • Professional telephone demeanor
  • Warehousing functions
  • Service standard compliance
  • Checking time cards
  • Filing
  • Math skills
  • Recording data
  • Investigating discrepancies
  • Basic functions in Excel
  • Team Player
  • Report writing
  • Thoroughness
  • Written Communication
  • Self-Motivated
  • Flexible and Adaptable
  • Office administration
  • Sorting and labeling
  • Independent worker
  • Business administration
  • Extensive vocabulary

Languages

English
Professional

Timeline

Assistant Store Manager

Island Quizine Restaurant
01.2021 - 05.2022

Restaurant Supervisor

Hills Carib Flava Restaurant
08.2020 - 10.2020

No Degree - Business

Heart Trust NTA
09.2011 - 09.2012

Accounting Clerk

National Water Commission
09.2010 - 08.2020

Sales/Customer Service Representative

Dreamhouse Products
11.2007 - 09.2010

High School Diploma -

Dunoon Technical High School
09.2004 - 06.2007

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