- Personal Finance & Cryptocurrency Investing
- Financial Markets & Economic Trends
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- Entrepreneurship & Business Development
- Health, Fitness, and Personal Growth
Ammon Mafua
Nampa,ID
Summary
Motivated and personable sales and service professional with over 6 years of experience in customer-facing roles, including account management, call center sales, and business ownership. Skilled in handling high call volumes, conducting virtual product demonstrations, and delivering exceptional service in both remote and in-person environments. Proven ability to build rapport quickly, resolve customer concerns with empathy, and thrive in fast-paced, goal-driven settings. Tech-savvy, self-managed, and passionate about creating positive customer experiences—ready to bring strong communication and problem-solving skills to the table.
Overview
6
6
years of professional experience
Work History
Account Executive
Paramount Payment Systems
06.2024 - Current
- Conducted over 50+ virtual and in-person product demos, delivering tailored point-of-sale solutions to business owners and improving close rates by 30%.
- Generated a 25% increase in qualified leads through effective outbound outreach, discovery calls, and CRM-driven follow-ups.
- Maintained a client retention rate of 90%+, driven by timely support, personalized follow-up, and proactive issue resolution.
- Consistently ranked in the top 15% of performers company-wide for monthly sales targets and demo-to-close conversions.
- Excelled in a remote work environment by balancing CRM management, scheduling, and multi-channel communication while meeting KPIs.
Warehouse Loader
Capitol Distributing
06.2023 - 06.2024
- Coordinated the accurate and timely loading of goods onto delivery trucks, ensuring correct inventory counts and adherence to safety protocols.
- Worked in a fast-paced environment where efficiency, organization, and meeting strict deadlines were essential.
- Collaborated with team members and supervisors to streamline logistics processes and maintain daily operational flow.
- Demonstrated reliability and consistency by arriving early for shifts and completing assignments with minimal supervision.
- Maintained a strong work ethic and attention to detail under pressure — qualities that ensured smooth distribution operations.
Business Owner
Status Mobile Detailing
09.2022 - 06.2023
- Founded and operated a mobile car detailing business, managing all aspects of the company including scheduling, customer service, marketing, and hands-on service delivery.
- Delivered high-quality detailing services on-site for private clients and businesses, maintaining a strong reputation for professionalism and customer satisfaction.
- Handled client communication, appointment booking, and upselling of service packages, resulting in a growing repeat customer base and steady monthly income.
- Managed business finances, supplies, and logistics, demonstrating strong organizational and time management skills.
- Built brand visibility through social media marketing and word-of-mouth referrals, showcasing strong communication and sales abilities.
Sales Development Representative
Awardco
01.2022 - 09.2022
- Conducted high-volume outbound outreach via phone, email, and LinkedIn to generate leads and schedule product demos for the sales team.
- Qualified potential clients by assessing business needs and aligning them with Awardco's employee recognition platform.
- Communicated the value of the platform clearly and confidently to decision-makers across various industries.
- Maintained accurate records of lead interactions and progress using CRM software (e.g., Salesforce), ensuring smooth handoffs to account executives.
- Regularly exceeded outreach and appointment-setting targets through persistence, adaptability, and a people-first sales approach.
Salesperson
Progrexion
02.2020 - 01.2022
- Educated clients on credit repair services and guided them through the enrollment process based on their financial goals.
- Consistently ranked among top-performing reps by exceeding monthly sales and conversion goals in a high-volume call center environment.
- Built trust with clients by clearly communicating service benefits, resolving objections, and maintaining a consultative sales approach.
- Handled a high volume of inbound and outbound calls while accurately logging activity in CRM systems.
- Recognized for excellent communication skills, customer empathy, and ability to simplify complex financial concepts.
Education
Bachelor of Business - Marketing
Brigham Young University
Rexburg, IDSkills
- Customer Service & Client Relations
- Inbound & Outbound Call Handling
- Remote Work & Self-Management
- Virtual & In-Person Sales Presentations
- CRM Software (eg, Salesforce, HubSpot)
- Upselling & Cross-Selling Techniques
- Conflict Resolution & Problem Solving
- Time Management & Multitasking
- Appointment Setting & Lead Qualification
- Strong Verbal & Written Communication
- Team Collaboration & Independent Work
- Tech Savvy & Quick Learner of New Tools
Accomplishments
- Successfully conducted over 100+ virtual and in-person product demos, helping clients understand and adopt complex software solutions.
- Consistently exceeded sales targets at Progrexion and Awardco by maintaining a high call volume and converting leads through persuasive, empathetic communication.
- Built and scaled a profitable mobile detailing business from the ground up, managing customer acquisition, operations, and marketing.
- Recognized for top-tier customer satisfaction ratings and repeat business at Paramount Payment Systems due to strong relationship-building and follow-through.
- Managed CRM databases with 100% accuracy, improving lead tracking and follow-up efficiency across multiple roles.
- Maintained high performance in remote and in-person environments by demonstrating strong time management and independent problem-solving skills.
Interests
Timeline
Account Executive
Paramount Payment Systems
06.2024 - Current
Warehouse Loader
Capitol Distributing
06.2023 - 06.2024
Business Owner
Status Mobile Detailing
09.2022 - 06.2023
Sales Development Representative
Awardco
01.2022 - 09.2022
Salesperson
Progrexion
02.2020 - 01.2022
Bachelor of Business - Marketing
Brigham Young University