Ammoy Shacklewood
Queens,USA
Summary
Results-driven restaurant industry professional and cable technician with a proven history of delivering exceptional customer service and enhancing guest relations. Consistently achieves high performance independently while effectively managing inquiries to boost guest satisfaction. Strong alignment with company objectives ensures operational success, with a focus on continuous improvement and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waiter/Bartender
Dunns River Lounge
Rockville Center, New York
12.2023 - 08.2024
- Delivered exceptional, friendly and fast service
- Maintaining a positive attitude with guests and staff while mixing and serving alcohol
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Set up tables in between patrons to reduce wait times.
Cable Installations Technician
Optimum Contractor
Farmingdale, NY
06.2023 - 11.2023
- Install and maintain a coaxial cabling system for residential and commercial customers.
- Used diagnostic tools to test and adjust equipment settings for optimal performance.
- Performed regular maintenance checks on cable systems to prevent future issues.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
Bartender/waiter
The Broadmoor Hotel
Colorado Springs, Co
04.2016 - 10.2021
- Advising guest on their choice of wines and alcoholic beverages which pairs best with what menu items
- Assisted guests with making menu choices in an informative, friendly, and helpful manner
- Delivered exceptional, friendly and fast service
- Developed good working relationships with fellow employees through effective communication.
- Cleansed glasses with sanitizing solution after each use.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored bar inventory and promptly restocked low items before depletion.
Waiter/Bartender
Sorrel River Ranch Resort and Spa
Moab, Utah
05.2020 - 09.2020
- Performed food preparation duties, such as making condiments, salad dressing, and brewing coffee.
- Memorized restaurants, wine stock, and which wines are best paired with menu items.
- Cleared away dirty dishes from tables after each course was finished.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Assisted with customer requests and answered questions to improve satisfaction.
Bartender/waiter
E3 Chophouse Steamboat
Steamboat Springs, Co
12.2018 - 05.2020
- Welcoming, acknowledging , and greeting guests who walk up to the bar
- Offer drink menus and suggestions complimentary drinks
- Maintaining a positive attitude with guests and staff while mixing and serving alcohol
- Checking Customers ID to confirm legal age to consume alcoholic beverages as required by restaurant and state law
Education
High School Diploma - Tourism and Hospitality Management
Dunoon Technical High School
01.2008
High School Diploma -
Albert Town High School
01.2004
Skills
- Computer Literacy
- Excellent Organizational
- Communication skill
- Interpersonal skill
- Leadership
- Flexible and Innovation
- Ability to work on own Initiative
- Effective communication
- Customer service
- Positive attitude
- Attention to detail
Projects
Victoria Community Development Foundation, club member, 2005 Community Based Organization Leadership Development Training, 2013 Elletson Road Police Youth Club, 2009
Affiliations
- Motivational Coach
- Culinary Arts
- Home Decor
- Practice Meditation
Certification
- Field Safety August 2023
- Tech Essentials August 2023
- Radio Frequency Basics August 2023
- Broadband Installation August 2023
- Broadmoore Hotel Food And Beverage Employee of the Month August 2017
Timeline
Waiter/Bartender
Dunns River Lounge
12.2023 - 08.2024
Cable Installations Technician
Optimum Contractor
06.2023 - 11.2023
Waiter/Bartender
Sorrel River Ranch Resort and Spa
05.2020 - 09.2020
Bartender/waiter
E3 Chophouse Steamboat
12.2018 - 05.2020
Bartender/waiter
The Broadmoor Hotel
04.2016 - 10.2021
High School Diploma - Tourism and Hospitality Management
Dunoon Technical High School
High School Diploma -
Albert Town High School
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