Amna Syeda
Spring,TX
Summary
Priority-driven and quality focused clinical operations manager proudly serving locations across Houston, Cypress, and Pasadena. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Knowledgeable on successful financial operations, experienced in offering analytical insights, and decision-making support focused on operational development and sustained growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager
Convenient Urgent Care
Houston, TX
01.2023 - Current
- Oversees operations for urgent care clinics located in Cypress, Houston, and Pasadena
- Responsible for selecting, onboarding, training, and developing a team comprised of NPs, PAs, RNs, MAs, X-Ray Tech, and Billing and Coding Specialists
- In charge of staff time management, schedules, time off, evaluations, payroll, and salary reviews
- Promotes quality and performance standards for clinical administration and works to ensure they are documented and understood by entire team and all facilities
- Works to ensure that billing rates and insurance contracts are maintained, negotiated, and set to appropriate levels
- Maintains credentialing for all providers, Maintains malpractice insurance, Maintains liability insurance
- Maintains all facility bills including property tax and filing, maintains all facility permits, maintains essential and non-essential documents
- Perform all duties as assigned to ensure successful management.
Healthcare Administrator
Convenient Urgent Care
Houston, TX
01.2023 - 03.2023
- Incharge of EMR software related to implementation, updates, and software integration Ex: Eclinicals, Patient Portal, Healow, Dragon Medical, EVA, Quest
- Developed marketing strategies for all clinical locations including printing materials, networking, referrals, and maintaining clinical relationships
- Introducing new processes and clinical services at all locations Ex: Weightloss, Testosterone, IV Therapy/Infusion, MVA
- Oversees medication, lab, and supply inventory including ordering for all locations Ex: Henry Shein, Mckesson, Versea Diagnostics, VXS imaging
- Supports medical director and ceo during any and all processes.
Pharmacy Technician Trainee
HEB Pharmacy
Spring, TX
07.2021 - 02.2023
- Patient medication management, preparation, and adherence to patient privacy, HIPAA, and FDA Compliant
- Conducted yearly Inventory
- REVO Computer systems operations, including insurance verification and billing.
Lead Decorator/Wedding cake Specialist
HEB Bakery
Spring, TX
07.2018 - 12.2022
- Train, Manage and develop growth initiatives for employees/team
- Knowledgable in Operations Review Team (ORT) standards and Heb Visual Teaching Aids (VTA), and 5-week Systems Operation (5S)
- Led work teams to develop timelines, manage plan implementation, and sales goal attainment
- Collaborated with Bakery Manager and Lead related to ordering product, maintaining inventory, and controlling shrink
- Proficient in HEB IPad system
- Wedding cake specialist and fondant expert incharge of delivering cakes and maintaining relationship with floral department related to HEB weddings
- In charge of wedding cake consultation and tastings.
Manager
Small Cakes Bakery
Spring, TX
06.2017 - 08.2018
- In charge of training and mentoring associates
- In charge of schedules, departmental maintenance, Inventory, and ordering shipment
- Committed to Sales goal attainment
- In charge of all vendor relationships.
Education
Bachelor of Liberal Arts in History -
University of Houston
01.2023
Skills
- Multilingual
- Proficient In Microsoft and Google Programs
- Program Administration
- Software Implementation
- Financial Management
- Performance Monitoring/Reporting
- Expense Tracking
- Logistics Oversight
- Data Analysis
- Business Development
- Policy compliance
- Team Building/Leadership
- Work flow planning
- Multi-site operations
- Payroll Administration
- ICD-10 and CPT Coding Skills
- Medical Records Management
- HIPAA Compliance
- Excellent Interpersonal and Communication Skill Set
- Empathy and Emotional Intelligence
- Adaptability
Affiliations
- History Club and Debate Team Lonestar, 2018-08-01, 2019-01-01
- Arabic and Spanish Club UH, 2019-08-01, 2021-01-01
- The Museum of Fine Arts Houston- Volunteer, 2019-06-01
- Houston Food Bank and UH Pantry- Volunteer, 2022-10-01
Certification
- Google Certification- Foundations of Project Management
- State Board of Pharmacy Certification- Technician in Trainee
References
References and outstanding recommendation letters available upon request
Languages
English
Native/ Bilingual
Spanish
Elementary
Punjabi
Native/ Bilingual
Urdu
Native/ Bilingual
Arabic
Professional
Timeline
Clinical Operations Manager
Convenient Urgent Care
01.2023 - Current
Healthcare Administrator
Convenient Urgent Care
01.2023 - 03.2023
Pharmacy Technician Trainee
HEB Pharmacy
07.2021 - 02.2023
Lead Decorator/Wedding cake Specialist
HEB Bakery
07.2018 - 12.2022
Manager
Small Cakes Bakery
06.2017 - 08.2018
Bachelor of Liberal Arts in History -
University of Houston
- Google Certification- Foundations of Project Management
- State Board of Pharmacy Certification- Technician in Trainee
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