Amna Bilal
West Hempstead,NY
Summary
Experienced Lacoste vendor with 3 years of experience in the retail industry. I started as a general associate at Macy's and quickly progressed to the vendor position, first for Nautica and then for Lacoste. Good communicator with a strong focus on achieving results and paying attention to details. Looking to utilize my skills and experience to contribute to the success of a retail company. Dynamic with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Vendor
Lacoste
09.2023 - 01.2024
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Coordinated with cross-functional teams to identify opportunities for process improvements and cost reductions within the supply chain.
- Evaluated vendor performance through regular reviews, fostering continuous improvement in service delivery.
- Increased sales by 80 % through public product demonstrations.
Vendor
Nautica
08.2023 - 09.2023
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
- Evaluated vendor performance through regular reviews, fostering continuous improvement in service delivery.
- Developed long-term strategic partnerships with key vendors, enhancing collaboration and creating mutual benefits.
- Coordinated with cross-functional teams to identify opportunities for process improvements and cost reductions within the supply chain.
Special Services Associate
Home Depot
09.2021 - 03.2023
- Led project team to develop policies and procedures incorporating customer input
- Used in-store system to locate inventory and place special orders for customers
- Stocked merchandise, clearly labeled items, and arranged according to size or color
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Created an inviting environment for customers by maintaining store organization and cleanliness
- Listened to customer needs and desires to identify and recommend optimal products
- Built customer loyalty and retention by delivering excellent shopping experiences
- Maintained up-to-date knowledge of store sales, payment policies, and security standards
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Recognized and interpreted Type trends in sales for Product or Service
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Prioritized helping customers over completing other routine tasks in-store
- Maintained up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members
- Developed strong rapport with customers and created a positive impression of the business
- Performed special service desk operations
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Engaged in friendly conversation with customers to better uncover individual needs
- Provided exceptional services and pleasant shopping experiences to retail customers
- Monitored customers for signs of security concerns and escalated issues to management
- Recommended complementary purchases to customers, increasing revenue
- Assist customers in navigating the store and finding the products they need, providing exceptional customer service at all times
- Developed and implemented training programs to improve customer service skills and product knowledge of special services associates
- Developed and implemented a customer feedback system to gather input on products, services, and overall shopping experience, leading to improved customer satisfaction and increased sales
- Collaborated with store leadership to identify opportunities for improving special services and customer experiences
- Collaborated with other department associates to develop and execute cross-selling strategies to increase sales revenue
- Collaborated with the Special Services team to identify and implement innovative solutions to enhance the overall customer experience
- Maintained a high level of product knowledge and stayed up-to-date on industry trends to effectively assist customers in making informed purchasing decisions.
- Exceeded revenue objectives of $1000 per quarter.
- Managed 500 calls per day, and provided great customer service through phone and in person.
Cashier
Saving Discounting Store
02.2020 - 03.2020
- Set up new sales displays each week with fresh merchandise
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
- Addressed customer needs and made product recommendations to increase sales
- Used POS system to enter orders, process payments, and issue receipts
- Stocked, tagged, and displayed merchandise as required
- Assisted customers with returns, and refunds, and resolved transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Arts - Art Education
Punjab Group of Colleges
Out Of Country 10.2019
Associate Of Business Administration - Accounting
Nassau Community College
Garden City, NY01.2024
Skills
- Brand Awareness
- FINRA Registration
- Credit Card Applications
- Financing Options
- Returns and Exchanges Process
- Store Policies and Procedures
- Information Updates
- Merchandising Knowledge
- Engaging with Diverse Customers
- Delivery Arrangements
- Energy and Physical Stamina
- Prepare Sales Agreements
- Invoice Processing
- Long-Term Sales Strategies
- Speech Clarity
- Performance Improvement
- Team Goals
- Sales Development
- Customer Needs Assessments
- Change Orders
- Special Orders
- Service Sales
- Partnership Management
- Online Help
- Issue Refunds
- Safety and Cleanliness Standards
- Client Service
- Closing Procedures
- Goal-Driven
- Positive Customer Engagement
- Customer Transactions
- Customer Engagement Strategies
- Meeting Sales Goals
- Customer Acquisition
- Merchandise Receiving and Handling
- Sales Promotions
- Cross-selling Strategies
- Customer Service Training
- Problem Resolution
- Product Knowledge
- Customer Needs Assessment
- Restocking Abilities
- Product Merchandising
- Vendor Evaluation
- Strategic Planning
- Customer Service
- Cross-functional Collaboration
- Team Leadership
- Problem-Solving
- Technical Support
- Order Processing
- Time Management
- Cash Handling
- Opening and Closing Procedures
- Point of Sale Operation
- Processing Payments
- Merchandise Receiving and Handling
- Sales Promotions
- Cross-selling Strategies
- Customer Service Training
- Problem Resolution
- Product Knowledge
- Customer Needs Assessment
- Restocking Abilities
- Product Merchandising
- Vendor Evaluation
- Strategic Planning
- Customer Service
- Cross-functional Collaboration
- Team Leadership
- Problem Solving
- Technical Support
- Order Processing
- Time Management
- Cash Handling
- Opening and Closing Procedures
- Point of Sale Operation
- Processing Payments
- Merchandise Receiving and Handling
- Sales Promotions
- Cross-selling Strategies
- Customer Service Training
- Problem Resolution
- Product Knowledge
- Customer Needs Assessment
- Restocking Abilities
- Product Merchandising
- Vendor Evaluation
- Strategic Planning
- Customer Service
- Cross-functional Collaboration
- Team Leadership
- Technical Support
- Order Processing
- Time Management
- Cash Handling
- Opening and Closing Procedures
- Point of Sale Operation
- Processing Payments
- Merchandise Receiving and Handling
- Sales Promotions
- Cross-selling Strategies
- Customer Service Training
- Problem Resolution
- Product Knowledge
- Customer Needs Assessment
- Restocking Abilities
- Product Merchandising
- Vendor Evaluation
- Strategic Planning
- Customer Service
- Cross-functional Collaboration
- Team Leadership
- Problem Solving
- Technical Support
- Order Processing
- Time Management
- Cash Handling
- Opening and Closing Procedures
- Point of Sale Operation
- Processing Payments
Lacoste Vendor
True
Reading, Writng, photography, video Editing
I post photographs and videos on social media platform like Instagram and tiktok.
Additional Information
Doing internship at aflac Insurance company.
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Vendor
Lacoste
09.2023 - 01.2024
Vendor
Nautica
08.2023 - 09.2023
Special Services Associate
Home Depot
09.2021 - 03.2023
Cashier
Saving Discounting Store
02.2020 - 03.2020
Associate of Arts - Art Education
Punjab Group of Colleges
Associate Of Business Administration - Accounting
Nassau Community College
Similar Profiles
Daniel PhillipsDaniel Phillips
Assistant Store Manager at LACOSTEAssistant Store Manager at LACOSTE
Pikki CheukPikki Cheuk
Store Manager of Operations at LacosteStore Manager of Operations at Lacoste
Eric CastiblancoEric Castiblanco
Sales Supervisor at LacosteSales Supervisor at Lacoste