Amneris Diaz
Orlando,FL
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician, Emerging Store Manager
Walgreens
06.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
Chinatown And More
11.2019 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Manager on Duty
Bealls Outlet
03.2018 - 11.2019
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor
DD's Discount
01.2012 - 11.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Applied security, safety, and loss prevention strategies during shifts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Education
Associate of Applied Science - Pharmacy Technician
Sistema Universitario Ana G Mendez - Universidad Del Este
Carolina, PR06.2019
High School Diploma -
Pracy Advance Collage
Bayamon, PR05.2007
Skills
- Medication Dispensing
- Insurance Billing
- Insurance Verification
- Pharmacy and customer records management
- Drug Inventory Control
- Operations Management
- Budget Control
- Customer Service
- Time Management
- Schedule Preparation
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician, Emerging Store Manager
Walgreens
06.2022 - Current
Store Manager
Chinatown And More
11.2019 - 05.2022
Manager on Duty
Bealls Outlet
03.2018 - 11.2019
Supervisor
DD's Discount
01.2012 - 11.2019
Associate of Applied Science - Pharmacy Technician
Sistema Universitario Ana G Mendez - Universidad Del Este
High School Diploma -
Pracy Advance Collage