Amneris Ucab
San Antonio,TX
Summary
Dynamic professional with experience in team management and customer service. Skilled in problem-solving and service recovery, contributing to improved guest satisfaction and streamlined operations within fast-paced environments.
Overview
3
3
years of professional experience
Work History
Shift Lead
Freebirds World Burrito
San Antonio, Texas
03.2024 - Current
- Supervised daily operations to ensure efficient service delivery during shifts.
- Trained new team members on food preparation and customer service standards.
- Enforced safety and sanitation protocols in food handling areas.
- Monitored food quality and presentation to meet brand standards consistently.
- Coordinated team schedules to optimize workforce management during peak hours.
- Assisted in resolving customer complaints to improve guest satisfaction.
- Performed opening and closing procedures, including setting alarms and counting cash.
- Coached employees and managed daily assignments to enhance operational efficiency.
Crew Member
Chipotle
San Antonio, Texas
03.2023 - 01.2024
- Assembled customer meal orders swiftly to ensure timely service.
- Maintained organized and clean workstations throughout shifts.
- Provided exceptional service by addressing customer inquiries and resolving issues.
- Collaborated with team members to optimize kitchen efficiency and operations.
- Operated kitchen equipment safely, adhering strictly to food safety standards.
- Engaged customers to promote menu items and enhance overall dining experience.
- Performed cashier duties, including order taking, payment collection, and change dispensing.
- Executed opening and closing tasks, setting up workstations and restocking supplies.
Crew Member
Six Flags Fiesta Texas
San Antonio, TX
07.2022 - 12.2022
- Ensured cleanliness and organization of workstations during shifts.
- Delivered exceptional customer service by addressing inquiries and resolving issues.
- Assisted customers with product selection, enhancing overall shopping experience.
- Organized merchandise displays for improved visual appeal and accessibility.
- Managed cash register operations, processing transactions accurately and efficiently.
- Collaborated with team members to maintain optimal inventory levels and stock shelves.
- Trained new employees on store policies and customer service standards.
- Maintained orderly store environment, promoting positive shopping experiences.
Hostess
Scuzzi's Italian Grill
San Antonio, Texas
06.2022 - 08.2022
- Created welcoming atmosphere by warmly greeting guests upon arrival and seating them promptly.
- Managed reservations and organized seating arrangements to enhance operational flow.
- Informed guests about daily specials and promotions while providing menus.
- Relayed guest requests and special needs to servers for timely assistance.
- Maintained cleanliness and organization of entrance and waiting areas.
- Handled inquiries and resolved minor issues, ensuring guest satisfaction.
- Answered phone inquiries for scheduling, confirming reservations, and recording takeout orders.
- Engaged in friendly conversations with guests to foster an enjoyable environment.
Education
High School Diploma -
Science And Engineering Academy John Jay
7611 Marbach Rd, San Antonio, TX 7822706-2024
Some College (No Degree) - Pharmacy Tech
Stepful
Skills
- Food safety
- Team management
- Customer engagement
- Staff training
- Quality control
- Service recovery
- Cash handling
- Communication skills
- Problem solving
- Conflict resolution
- Attention to detail
- Guest service
- Workplace safety
- Rules enforcement
- Employee training
- Shift leadership
- Staff supervision
- Productivity monitoring
- Sales proficiency
- Customer service focus
Affiliations
- High school Yearbook Editor
- High school volunteer work
Languages
English
Professional
References
References available upon request.
Timeline
Shift Lead
Freebirds World Burrito
03.2024 - Current
Crew Member
Chipotle
03.2023 - 01.2024
Crew Member
Six Flags Fiesta Texas
07.2022 - 12.2022
Hostess
Scuzzi's Italian Grill
06.2022 - 08.2022
High School Diploma -
Science And Engineering Academy John Jay
Some College (No Degree) - Pharmacy Tech
Stepful
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