Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amninder Bhatti

Watkinsville,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

General Manager

Comfort Suites/Wingate by Wyndham
Athens, GA
05.2013 - 05.2024
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Tracked monthly sales to generate reports for business development planning.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Formed and sustained strategic relationships with clients.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Trained employees on duties, policies and procedures.
  • Supervised employees through planning, assignments and direction.
  • Designed sales and service strategies to improve revenue and retention.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Guided management and supervisory staff to promote smooth operations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Operated PMS systems (Choice Advantage and Opera)

Front Desk

Comfort Suites Hotel
Athens, GA
06.2008 - 05.2013
  • Completed basic bookkeeping and document filing.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Explained policies and procedures to visitors.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.

Education

BBA - Business

University of Georgia
Athens, GA
05.2013

Skills

  • Supervision and Training
  • Policy/Program Development
  • Budget Control
  • Staff Development
  • Decision Making
  • Customer Service Management
  • Goal Setting
  • Sales Team Development
  • Performance Improvements
  • Staff Scheduling

Languages

Punjabi
Native/ Bilingual
Hindi
Professional
English
Native/ Bilingual

Timeline

General Manager

Comfort Suites/Wingate by Wyndham
05.2013 - 05.2024

Front Desk

Comfort Suites Hotel
06.2008 - 05.2013

BBA - Business

University of Georgia

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