Amny Garcia

Save Unit for the Dept of Labor of NJ

• Verifying claimant's immigration status using save response system.
• Analyzing and verifying different types of immigration cases like visas, asylum, DACA, employment authorization and permanent resident cases to review if they were authorize to work in the US.
• Calling Immigration save response for verification of dates for alien status.
• scheduling appointments claimants to speak with examiners when they are not authorized to work in the US on the time they trying to collect unemployment.

Unemployment Call Center

• Answering calls and speaking to claimants helping them with any inquiry they may have
• Handled crisis situations calmly and efficiently.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Processing and paying claims for unemployment compensation
• I identifying and resolving claim issues
• Requesting e adj links or scheduling appointments for claimant either for monetary or with an examiner.
• Followed guidelines when reviewing applicant data to determine eligibility for unemployment assistance.

• Educated customers on the variety of loan products and available credit options
• Answer phones and emails to inquiring customers and clients
• Interact with customers on a daily basis, fulfilling requests, answering inquiries, and providing directions clearly
• Developing and maintaining relationships with Pnc eco partners to maximize sales opportunities
• Followed guidelines for detecting and reporting fraudulent transactions, including theft and identity impersonation
• Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer

• Keep proper cash limits
• Assist with cashing checks, deposits, cash advances, cashier checks, night drops, and savings bonds
• Promote the bank's products and services
• Answers phones daily providing customers with information regarding the bank, their accounts or taking messages
• Perform daily opening and closing procedures within the banking center
• Promote special offers, banking practices, including opening a checking account or savings, credit cards, home loans, auto loans, and upgrading accounts
• Follow procedures and policies throughout every transaction performed
• Keep the work area clean and organized throughout the entire shift.