Amoiya Sanders
Plano
Summary
Assistant Manager with a strong background in leasing and customer service, assisting with property operations, resident communications, and administrative support. Adept at managing inquiries, coordinating appointments, maintaining records, and delivering a positive leasing experience.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Aldo Shoes
09.2014 - 12.2017
- Led team initiatives to enhance operational efficiency and streamline processes.
- Trained and mentored staff to improve performance and foster a collaborative environment.
- Developed strategies for inventory management, ensuring optimal stock levels and reduced waste.
- Analyzed sales data to identify trends, informing strategic decision-making and resource allocation.
- Coordinated cross-departmental projects, ensuring alignment with organizational goals and objectives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Guest Service Manager
Hilton
05.2017 - 05.2020
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Led guest service initiatives, enhancing overall guest satisfaction and loyalty.
- Implemented training programs for staff, improving service quality and operational efficiency.
- Resolved guest complaints promptly, ensuring a positive experience and retention.
- Monitored performance metrics, identifying areas for improvement in service delivery.
- Collaborated with cross-functional teams to streamline processes and enhance service offerings.
New Home Sales Consultant
New Western
01.2020 - 01.2024
- Built strong relationships with clients, guiding them through home-buying process and ensuring a positive experience.
- Conducted market research to identify trends, informing strategic sales approaches and property recommendations.
- Presented property features effectively to prospective buyers, enhancing engagement and interest in listings.
- Utilized CRM systems to track leads, manage customer interactions, and optimize follow-up strategies for increased conversions.
- Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
Leasing Agent
SF City Rents
01.2024 - 12.2025
- Managed lease agreements, ensuring compliance with local regulations and company policies.
- Conducted property tours, highlighting features to prospective tenants and addressing inquiries effectively.
- Developed marketing strategies to attract potential tenants through online platforms and community outreach.
- Collaborated with maintenance teams to address tenant concerns promptly, enhancing resident satisfaction.
- Analyzed rental market trends to advise on pricing strategies and optimize occupancy rates.
- Trained new leasing staff on processes, systems, and customer service best practices to ensure consistency.
Education
Master of Science - Business Administration And Management
San Francisco State University
San Francisco, CA01-2016
Skills
- Leasing and sales
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff management
- Goal setting
- Team building
- Employee scheduling
- Sales reporting
- Employee performance evaluations
- Business development
- Multitasking and organization
- Inventory management
Timeline
Leasing Agent
SF City Rents
01.2024 - 12.2025
New Home Sales Consultant
New Western
01.2020 - 01.2024
Guest Service Manager
Hilton
05.2017 - 05.2020
Assistant Manager
Aldo Shoes
09.2014 - 12.2017
Master of Science - Business Administration And Management
San Francisco State University