AMOL JHANB

Overview: Spearheaded the seamless integration and continuous maintenance of the OPUS application suite across AT&T's expansive network of retail stores and call centers

• Assumed leadership responsibilities by spearheading on-call teams, ensuring agile response and resolution of high-priority system exigencies beyond standard operating hours
• Forged strategic partnerships with diverse business units, notably the fraud prevention team
• Instrumental in identifying critical gaps within the OPUS framework related to fraud detection, resulting in substantial cost savings exceeding $1,000,000 through the prevention of fraudulent activities
• Demonstrated proficiency in issue resolution, leveraging the JIRA ticketing system to swiftly escalate and rectify production issues, ensuring uninterrupted operations and sustained performance excellence
• Drove problem-solving initiatives by meticulously investigating and resolving over 1500 trouble tickets, addressing agent-facing challenges to bolster system reliability and elevate user satisfaction
• Proficiently leveraged SQL for comprehensive data analysis, extracting valuable insights, and developing BI dashboards to optimize internal data comprehension and streamline decision-making processes within the team.

• Part of a small team responsible for data mining, analysis, and reporting of client data to marketing team to make business decisions
• Transformed data into insight by authoring complex SQL queries to collate and analyze data; Effectively used Tableau Dashboard layouts to provide reports on KPI providing interactive visual analysis, enhanced growth by 20%
• Proposed introduction of OCR tools as a solution to fast-track data collection process; improved efficiency by 110%
• Contributed to UI/UX design team by creating wireframes on Figma and provided thought leadership to enhance interface and responsive design
• Partnered with QA team to ensure effective resolution of issues
• Reviewed testing strategies & test plans before User Acceptance testing.

• Worked as an analyst on an agile team in charge of ERP software implementation within the organization in order to automate manual processes, saving time and money while reducing errors
• Function as liaison between executive leadership and consultancy team ensuring minimal communication gap and disruption during software integration process
• Ensured zero requirements gap in existing information about ERP implementation, documenting advantages, features, and issues; detailing easy to consume justifications for integration based on value & cost
• Synergized business areas and IT team to document business needs and translated into IT/Project requirements; Built use cases, business processes, workflows, and specifications to convey requirements with stakeholders
• Saved 20% of allocated budget through benchmarking and selected Xmplar consultancy service as the desired solution partner for SaaS
• Created work breakdown structure, developed, and updated project schedules with actual and forecasted deliverables, and managed deviations: delivering integration 3 days ahead of schedule.