Amon Huff

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Helped management keep adequate supply on hand by notifying of shortages.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Packaged bagels, muffins and other food items for customer purchase.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
• Developed new employee onboarding program, accelerating training process and improving new hire performance.
• Trained 3 employees on the basics of making specialty drinks.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Used POS system to accurately enter orders and process payments.
• Controlled line and crowd with quick, efficient service.

I left this job because of college opportunities; I moved to Jacksonville to attend University of North Florida.

• Streamlined closing processes by implementing efficient organizational systems, improving overall productivity.
• Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
• Handled cash and change in an efficient, timed manner to meet company expectations of swiftness.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Used POS system to enter orders, process payments and issue receipts. Company standards wanted all transactions at the window done in 30 seconds.

I left this job because of the opportunity to work at Starbucks, which was a welcome breakthrough into the coffee field I admire so thoroughly.

• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

I left this job because of a language barrier between the owners and I, which caused misunderstandings. I also noticed a decline in business, and wanted something with more stability.