Amon. C . Chironda
Gauteng
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
Work History
Food and Beverage Manager
Lion & Cheetah Sanctuary
01.2025 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
Duty Manager
Legend Safari Villas
11.2020 - 01.2023
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
Lodge Manager
Zebra Country Lodge
01.2014 - 08.2020
- Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
- Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
- Cultivated a positive workplace atmosphere that boosted employee morale and resulted in higher retention rates among staff.
- Optimized staffing levels according to seasonal fluctuations, ensuring efficient resource allocation throughout the year.
- Spearheaded sustainability initiatives, reducing the lodge''s environmental impact and promoting eco-friendly practices among staff and guests alike.
- Fostered open communication between departments for seamless collaboration in delivering outstanding guest experiences across all touchpoints of their stay at the lodge.
- Enhanced online presence through effective social media management and website optimization, driving increased bookings from digital channels.
- Monitored financial performance closely to make data-driven decisions on operational adjustments as necessary to meet business objectives.
- Collaborated with sales teams to identify new business opportunities in line with current market conditions.
- Achieved higher occupancy rates with targeted marketing campaigns and strategic partnerships.
- Coordinated special events, delivering memorable experiences for guests while maximizing revenue opportunities.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Food and Beverage Manager
Zebra Stable Lodge
01.2009 - 12.2013
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Managed bar and wait staff and directed hiring program.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
- Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
- Enhanced operational efficiency, deploying new point-of-sale system that expedited service and improved transaction accuracy.
- Managed budgeting and financial reporting for food and beverage department, identifying areas for cost savings without compromising on quality.
- Improved beverage sales with introduction of curated wine and craft beer selection, appealing to wider range of tastes and preferences.
Night Auditor/Executive Housekeeping Manager
Zebra County Lodge
01.2004 - 01.2008
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Generated and printed daily financial reports to track hotel performance.
- Coordinated with housekeeping and maintenance staff to address overnight issues, ensuring guest comfort.
- Managed front desk operations maintaining security and guest safety.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation year round.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Education
Hotel Management, Human Resources, Hotel Accounting, Financial Accounting, Marketing & Tourism, Hotel law, Hotel Operation Management, Front Office, Security, Housekeeping and Maintenance, Food and Beverage, Catering, Culinary, Restaurant, Beverage, Practical wine course and Wine tasting
Witwatersrand Technical (TWR)
Gauteng01.2004
Certificate Wine Course -
Witwatersrand Technical (TWR)
01.2001
Skills
- Food Service Management
- Customer-Centric Approach
- Maintenance Management
- Strong Organizational Skills
- Housekeeping
- Financial Planning Expertise
- Financial Audit Reporting
- Health Safety Compliance
- Staff Development Programs
- Reception Management
Drivers License - Class
Code 10
Code 14
Languages
English
Full Professional
References
Available on Request
Timeline
Food and Beverage Manager
Lion & Cheetah Sanctuary
01.2025 - Current
Duty Manager
Legend Safari Villas
11.2020 - 01.2023
Lodge Manager
Zebra Country Lodge
01.2014 - 08.2020
Food and Beverage Manager
Zebra Stable Lodge
01.2009 - 12.2013
Night Auditor/Executive Housekeeping Manager
Zebra County Lodge
01.2004 - 01.2008
Certificate Wine Course -
Witwatersrand Technical (TWR)
Hotel Management, Human Resources, Hotel Accounting, Financial Accounting, Marketing & Tourism, Hotel law, Hotel Operation Management, Front Office, Security, Housekeeping and Maintenance, Food and Beverage, Catering, Culinary, Restaurant, Beverage, Practical wine course and Wine tasting
Witwatersrand Technical (TWR)