Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amond D. Haggins

Lancaster,USA

Summary

Dedicated and personable customer service professional with over 12 years of experience in providing exceptional support and ensuring customer satisfaction. Seeking to leverage my expertise in problem-solving, communication, and relationship-building to contribute to the success of National General Insurance Company.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Packer

Carolina Poly
06.2025 - Current
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.

Insurance Agent

Direct Auto Insurance
11.2021 - 12.2024
  • Customer service
  • Billing
  • Customize policy to the needs of customer
  • Disclosing all legal regulations provided by the Department of Insurance
  • Marketing strategies (Events, Outbound Calls, Flyer Blissing, etc.)
  • Personal Lines license for South Carolina and Ohio
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Teller

Woodforest National Bank
05.2021 - 11.2022
  • Cash handler
  • Promote financial literacy
  • Loan officer
  • Open new accounts
  • Daily deposits/ withdrawals
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Warehouse

F. Schumacher
08.2020 - 05.2021
  • Collect fabric
  • Organize supplies to be used
  • Production work
  • Label fabric to correct sku number
  • Process shipping
  • Collect inventory data
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Rural Carrier Associate

US Postal Service
08.2018 - 07.2020
  • Mail Processing
  • Collecting of outgoing mail
  • Sales of products
  • Sorting and preparing mail at the post office
  • Obtaining signatures for registered, certified, and insured mail
  • Answering questions for customers with USPS procedures and services
  • Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
  • Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
  • Sorted mail according to order of address appearance for easy access in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
  • Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.

Executive Assistant

Carolina Veterans Commission
10.2015 - 07.2018
  • Collecting data about clients
  • Analyzing documents, filing properly
  • Organizing documents
  • Scheduling appointments
  • Close communication with CEO
  • Finding medical, financial, and housing for client
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Shift Manager

7-Eleven
09.2014 - 04.2018
  • Provided friendly guest service and heartfelt hospitality
  • Promptly and empathetically handled guest concerns and complaints
  • Greet customers and provided stellar customer service
  • Maintain high standards of customers service during high pace, high volume operations
  • Crosstrain and coordinate scheduling with team members to ensure seamless service
  • Prepare specialty foods
  • Verify the prepared food met all standards of quality and quantity
  • Stocked shelves and supplies
  • Organized racks and shelves
  • Trained and served as peer coach for new sales associates
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

DIPLOMA - Accounting And Finance

LANCASTER HIGH SCHOOL
Lancaster, SC
05.2010

Skills

  • Customer service
  • Management
  • Program development
  • Adaptability
  • Organizational decision making
  • Inventory management
  • Professionalism
  • Punctuality
  • Attention to detail
  • Communication
  • Logical reasoning
  • Reading comprehension
  • Product inspection
  • Quality assurance
  • Product Inspections
  • Fragile item handling
  • Shrink wrapping

Certification

  • Licensed Insurance Producer

Timeline

Packer

Carolina Poly
06.2025 - Current

Insurance Agent

Direct Auto Insurance
11.2021 - 12.2024

Teller

Woodforest National Bank
05.2021 - 11.2022

Warehouse

F. Schumacher
08.2020 - 05.2021

Rural Carrier Associate

US Postal Service
08.2018 - 07.2020

Executive Assistant

Carolina Veterans Commission
10.2015 - 07.2018

Shift Manager

7-Eleven
09.2014 - 04.2018

DIPLOMA - Accounting And Finance

LANCASTER HIGH SCHOOL

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Amond D. Haggins