A’Mone Dunning
Louisville,KY
Summary
Results-driven professional with a proven track record of effectively communicating with customers in-person and over the phone to provide comprehensive information about products and services. Trusted and skilled in software troubleshooting, dedicated to maintaining excellent customer interaction records. Exceptional computer skills, capable of working independently or as part of a team to meet deadlines. Outstanding telephone and documentation skills enable assistance to others in achieving specified goals. Experienced customer service professional bringing 5 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about regulations and standards. Well-qualified proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
6
6
years of professional experience
Work History
Manager of Operations
Heavy Seafood Distribution
04.2022 - 10.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Coordinated with IT department to upgrade inventory management software, reducing errors and saving time.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Conducted market research to inform operational adjustments, keeping company competitive in changing landscape.
- Coordinated cross-functional teams to launch new products, ensuring timely delivery and market readiness.
- Initiated cost-saving initiative by optimizing resource allocation, which significantly reduced operational expenses.
- Enhanced operational efficiency by streamlining workflow processes and implementing new scheduling systems.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Logistics Coordinator
Heavy SeafoodDistribution
01.2021 - 12.2021
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Managed cross-functional teams for efficient project execution and timely completion.
- Improved order accuracy through meticulous data entry and verification processes.
- Reduced transportation costs by negotiating favorable contracts with carriers.
CSS
AmeriSave Mortgage Corporation
06.2018 - 10.2020
- Worked at AmeriSave Mortgage Corporation as a CSS.
- Developed visually appealing web pages using HTML, CSS, and JavaScript for increased user engagement.
- Improved website load times by optimizing images and implementing CSS techniques.
- Improved development workflow by integrating CSS preprocessors like SASS or LESS into the codebase.
- Managed high call volumes, maintaining professionalism under pressure and ensuring timely resolutions.
- Leveraged advanced problem-solving skills when addressing complex client issues or complaints, leading to satisfactory outcomes for all parties involved.
- Enhanced team efficiency through regular training sessions and performance evaluations.
- Provided personalized support to customers, tailoring solutions based on their unique requirements.
- Implemented new CRM system for better customer tracking and follow-up capabilities.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues.
- Assisted in the creation of sales materials to effectively communicate product benefits to potential clients.
Education
Associate Of Business Administration - Business Administration
University of Pikeville
Pikeville, KY05.2018
High School Diploma - Business
BUTLER TRADITIONAL HIGH SCHOOL
Louisville, KY06.2016
Skills
- Microsoft Office skills
- Reliable and punctual
- Deadline-driven
- Team building
- Problem resolution
- Quick learner
- Material handling
- Staff motivation
- Team worker
- Excellent multi-tasker
- Critical thinking
- Creative problem solver
- Hard working
- Self-motivated
- Observant
- High level of integrity
- Problem-Solving
- Decision-Making
- Logistics Analysis
- Customer Service
- Shipment Coordination
- Shipment Tracking
- Invoicing and shipping documentation
- Transportation Planning
- Transportation Management
- Warehousing Processes
- Scheduling Coordination
- Punctual and Dependable
- Shipping Documentation
- Supply Chain Operations
- Shipping procedures
Timeline
Manager of Operations
Heavy Seafood Distribution
04.2022 - 10.2024
Logistics Coordinator
Heavy SeafoodDistribution
01.2021 - 12.2021
CSS
AmeriSave Mortgage Corporation
06.2018 - 10.2020
Associate Of Business Administration - Business Administration
University of Pikeville
High School Diploma - Business
BUTLER TRADITIONAL HIGH SCHOOL
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