Amoni Jamison
Summary
Adept at managing high-stress situations and ensuring efficient dispatch coordination, my tenure at Protos Security honed my critical thinking and dispatch software proficiency. Demonstrated success in enhancing response times and customer loyalty through effective communication and creative problem-solving. Proven track record in prioritizing urgent needs, maintaining seamless operations, and achieving superior customer service standards.
Overview
1
1
year of professional experience
Work History
Dispatcher
Protos Security
09.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Utilized mapping tools and GPS technology to enhance officer response times by ensuring accurate location information during dispatches.
Customer Service Representative
Protos Security
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Franklin County High School
Rocky Mount, VA05.2023
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Dispatch Coordination
- Schedule Management
- Verifying coverage
- Customer Service
- Decision-Making
- Critical Thinking
- Effective Communications
- Creative Thinking
Timeline
Dispatcher
Protos Security
09.2023 - Current
Customer Service Representative
Protos Security
09.2023 - Current
High School Diploma -
Franklin County High School