Amoni Membrino
MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
15
15
years of professional experience
Work History
Administrative Assistant to Division Chief
John Hopkins Sibley Memorial Hospital
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Administrative Representative
John Hopkins Sibley Memorial Hospital
10.2021 - 08.2023
- Consistently facilitates communication between staff, physicians' offices and other departments by documenting and relaying messages in a timely manner
- Accurately schedules elective and or add on cases and verifies all patient and physician information
- Performs general administrative functions including photocopying, faxing, typing correspondence, mail, and maintaining office supplies
- Regularly collaborates with the Charge Nurse/Nurse Manager to coordinate the scheduling of procedures and updates the master schedule to reflect any changes
- Servers as the main point of contact for the pre-surgical department
- Independently handle a variety of written, phone and personal inquiries from all patients, departments and outside entities
- Overseeing and managing the ordering of office supplies while maintaining equipment operation, calling for repairs
- Assist in the operational management of the department, follow-ups, inquiries, customer complaints, scheduling issues and reporting directly to the manager
- Offer support in meetings as necessary, taking notes, offering additional data feedback.
Laboratory Office Assistant
Washington Hospital Center
09.2017 - 10.2021
- Served as the informational contact for the office
- Manage the flow of information in and out of the office, and exercising discretion when handling highly confidential matters
- Review incoming documents, receive courier deliveries and arrange for pick-up of outgoing specimens
- Assist with creating, proof-reading, formatting, editing of memos and correspondence
- Responds to written and verbal inquiries from employees, management, and physicians regarding referrals or testing
- Communicate and interpret complex information to others and ensure the clear understating in a concise manner
- Ability to interact with staff at all levels in a fast-paced environment remaining flexible, resourceful with professionalism
- Provides clerical assistance, receiving telephone calls, responds to routine requests for information, with precision to the correct department personnel
- Responsibility for operating and maintaining office equipment; and arranged for a variety of repairs when necessary
- Maintain all confidential and HIPAA requirements while processing paperwork, filing with accuracy and disposing of sensitive information in accordance with HIPAA laws.
Administrative Assistant
Dr. Patrick Correnty, MD
03.2012 - 08.2017
- Answer incoming calls, external and internal to the office in a highly professional manner and forward calls, take messages or resolve calls as warranted on an individual basis
- Manage e-mail correspondence as well as responses to relevant voicemails, as necessary
- Reviewed, assessed, directed, answered and monitored responses to correspondences
- Responsible for filing and organization of all invoices and contracts and managing storage areas filing systems
- Knowledge of preparing and maintaining files in print/electronic format documents, reviewed official records
- Responsible for developing, implementing, and updating office policies and procedures while handling data entry
- Coordinate purchasing, as well as storage, of office supplies and equipment within budget
- Use of proficient computer skills and knowledge of MS office applications, showed the ability to work well with all levels of management and staff, outside clients and vendors.
Crew Member
Wendy's
02.2009 - 03.2012
- Maintained high standards of customer service during high-volume, fast-paced operations
- Manage transactions with customers using cash registers
- Helped the team and business meet target goals daily
- Respond to requests and questions from customers and suppliers
- Collect payments, issue receipts, refunds, change or product
- Sell products and introduce new ones to customers, redeem stamps and coupons
- Resolve complaints or escalate them to team leaders or managers, as appropriate
- Operating and monitoring various equipment required for crew member roles.
Education
A.A.B Associates of Applied Business in Professional Office Management - Business Management
Eastern Gateway Community College
Steubenville, OH12.2021
Certificate of Completion in Phlebotomy -
Baltimore, MD06.2019
Skills
- 45 WPM
- Telephone etiquette
- Administrative Support
- Letter preparation
- Supervising staff
- Training and coaching
- Multi-Line Telephone Systems
- Business Administration
- Schedule Management
- Prioritization
- Document Management
- Meticulous attention to detail
- Relationship Building
- Microsoft Office Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant to Division Chief
John Hopkins Sibley Memorial Hospital
08.2023 - Current
Administrative Representative
John Hopkins Sibley Memorial Hospital
10.2021 - 08.2023
Laboratory Office Assistant
Washington Hospital Center
09.2017 - 10.2021
Administrative Assistant
Dr. Patrick Correnty, MD
03.2012 - 08.2017
Crew Member
Wendy's
02.2009 - 03.2012
A.A.B Associates of Applied Business in Professional Office Management - Business Management
Eastern Gateway Community College
Certificate of Completion in Phlebotomy -
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