Amor Bonifacio
Daly City,CA
Summary
Proven track record in enhancing customer loyalty and streamlining order processes, as demonstrated at ABM Aviation and other roles. Excelled in customer service and problem-solving, significantly contributing to team efforts and operational efficiency. Skilled in leveraging teamwork and technology to exceed business goals.
Overview
13
13
years of professional experience
Work History
Sale Associate
Walgreeens
08.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Inmotion Entertainment
10.2021 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Lead Cabin Agent
ABM Aviation
10.2019 - 09.2021
- Maintained clean and organized cabin environments for the comfort of all passengers throughout the flight duration.
Order Fulfillment Associate
ABB Optical
08.2017 - 03.2019
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
Customer Service Representative
Bay Area Jump
02.2011 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certified Nursing Assistance - Nursing
Nightingale
Hayward, CA05.2012
GED -
San Miguel Academy
Pampanga Philippines04.1992
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sale Associate
Walgreeens
08.2023 - 01.2024
Sales Associate
Inmotion Entertainment
10.2021 - 07.2023
Lead Cabin Agent
ABM Aviation
10.2019 - 09.2021
Order Fulfillment Associate
ABB Optical
08.2017 - 03.2019
Customer Service Representative
Bay Area Jump
02.2011 - 01.2017
Certified Nursing Assistance - Nursing
Nightingale
GED -
San Miguel Academy
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