Amor Brents
Indianapolis,IN
Summary
Dynamic professional with a proven track record at Anthem BCBS, specializing in customer engagement and communication. Achieved top-tier customer satisfaction by leveraging analytic thinking and computer skills to exceed service objectives. Known for a detail-oriented approach and assertiveness in fast-paced environments, resulting in enhanced operational efficiency.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Rehabilitation Hospital of Indiana
Indianapolis, IN
07.2024 - Current
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Facilitated communication between patients, staff members, and third party payers.
- Assisted with scheduling outpatient appointments.
- Explained policies, procedures and services to patients.
- Verified insurance coverage for services provided by the facility.
- Applied HIPAA privacy and security regulations while handling patient information.
- Guided patients through the completion of consent and other required medical forms.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Bottle Girl
Paradox Lounge
Indianapolis, IN
04.2023 - 07.2024
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Ensured compliance with local health regulations related to food safety practices.
- Responded to ad hoc cleaning duties at end of shift.
- Completed opening and closing procedures including checking equipment status, stocking shelves.
Tech
Methodist Hospital
Indianapolis, IN
01.2023 - 07.2024
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Monitored food intake and output as directed by nursing staff.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Used mobility devices to transport patients.
Server
Havana Cigar Lounge
Indianapolis, IN
03.2022 - 11.2022
- Greeted customers in a friendly and professional manner.
- Provided bar services for numerous public and private events.
- Informed guests about specials or new menu items when appropriate.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted bartenders with creating unique drink combinations based on guests' preferences.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked on dining area to identify immediate needs and reset tables between guests.
- Performed closing duties such as restocking items, cleaning work areas, cashing out registers and locking doors at end of shift.
Home Caregiver
Las Vegas, NV
09.2021 - 01.2022
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Customer Service Representative
Anthem BCBS
Las Vegas, NV
10.2019 - 06.2020
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Surpassed predefined service objectives consistently while ensuring excellent quality results.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Package handler
United Parcel Services
Las Vegas, NV
08.2018 - 10.2019
- Handled packages weighing up to 150 lbs.
- Organized totes accurately, distinguishing between different types of packages.
- Checked packing labels to confirm correct truck assignment.
- Consistently adhered to safety protocols pertaining to lifting.
- Enhanced skills by undergoing further training in safety measures, proper lifting practices and jam resolution methods.
Customer Service cashier/Sales Associate
Shiekh Shoes
Las Vegas, NV
11.2017 - 07.2018
- Gained thorough understanding of products, services, and processes to address queries.
- Coordinated store opening and closing procedures alongside management.
- Conducted efficient cashier transactions.
- Maintained precise records by inputting information into databases.
- Generated reports prior to and following closure.
- Supported payroll operations to ensure accuracy and timeliness.
- Manage and resolve grievances via phone, email, mail, and social media.
- Engaged with customers over calls for account information verification.
- Identified customer concerns through attentive communication.
- Coordinated handling of refunds and ensured accurate transactions.
- Reduced prices on items promptly and efficiently.
Education
High School Diploma -
Durango High School
01.2018
Attendee - Biology with minor in Chemistry
Nevada State College
Skills
- Customer Engagement
- Effective Communication
- In-Depth Product Understanding
- Analytic thinking
- Conflict resolution
- Detail-oriented
- Efficiency
- Assertiveness
- Politeness
- Depersonalization
- Computer Skills
- Office Skills
Timeline
Patient Access Representative
Rehabilitation Hospital of Indiana
07.2024 - Current
Bottle Girl
Paradox Lounge
04.2023 - 07.2024
Tech
Methodist Hospital
01.2023 - 07.2024
Server
Havana Cigar Lounge
03.2022 - 11.2022
Home Caregiver
09.2021 - 01.2022
Customer Service Representative
Anthem BCBS
10.2019 - 06.2020
Package handler
United Parcel Services
08.2018 - 10.2019
Customer Service cashier/Sales Associate
Shiekh Shoes
11.2017 - 07.2018
High School Diploma -
Durango High School
Attendee - Biology with minor in Chemistry
Nevada State College
Similar Profiles
Sarah KrukSarah Kruk
Patient Care Technician at Rehabilitation Hospital of IndianaPatient Care Technician at Rehabilitation Hospital of Indiana
Monica MooreMonica Moore
Respiratory Therapist at Rehabilitation Hospital of IndianaRespiratory Therapist at Rehabilitation Hospital of Indiana
Esther Pokuaa AduEsther Pokuaa Adu
Registered Nurse at Rehabilitation Hospital Of IndianaRegistered Nurse at Rehabilitation Hospital Of Indiana