Amor Olmedo Serna
Wingate,NC
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Communicates effectively with non-English-speaking guests using advanced Spanish
Overview
15
15
years of professional experience
Work History
Legal Assistant
The Helms Law Firm
05.2021 - Current
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Created spreadsheets to track client progress and document billable hours.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Contacted clients to schedule appointments and discuss progress of cases.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Associate
Lidl
02.2021 - Current
- Processed returns and exchanges in line with store policies
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Restocked front lanes and displays, following established merchandising procedures and standards
- Promoted credit and loyalty programs during customer interactions
- Maintained good working relationship with co-workers and management
- Filled wholesale and special orders accurately and on time
- Prepared items and baking breads and cookies
- Completed opening and closing duties, including counting money and balancing cash drawers
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Receptionist
Keith Chiropratic Clinic
08.2020 - 05.2021
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
- Picked up, organized, and wiped down reception regularly to keep area professional and clean
- Handled assignments independently with good judgement and critical thinking skills.
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Accepted incoming mail and packages and routed to appropriate staff
- Added daily tracking details to Eclipse spreadsheets and produced regular reports
- Called new and existent patients to set up appointments
- Followed established procedures to protect sensitive and confidential information from unauthorized release
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
- Helped patients open claims with liability insurance and help them get the required information to start treatment.
- Contributed to practice growth by establishing rapport with new patients and encouraging word-of-mouth referrals among satisfied clients.
- Maintained accurate records of patient visits and treatments, ensuring compliance with regulations.
Server
Chili's Grill and Bar
01.2017 - 12.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cultivated warm relationships with regular customers.
Custodian
Wingate University
08.2016 - 03.2019
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Improved indoor air quality by replacing filters on HVAC systems according to the recommended schedule.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Safeguarded confidential information by properly disposing of sensitive documents after relevant retention periods had passed.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Minimized disruptions to school activities through careful scheduling of routine maintenance tasks.
- Reported vandalism or other damage to property to supervisor.
- Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
- Reduced material waste by implementing a recycling program for paper, plastic, and aluminum products in collaboration with school administration.
- Assisted with minor maintenance tasks such as changing light bulbs, repairing fixtures, and painting walls to keep the facility in good condition.
Server
Koumi Express Japanese Restaurant
12.2011 - 02.2016
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cultivated warm relationships with regular customers.
Server
Jugolandia Flor Carolina
07.2009 - 09.2011
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cultivated warm relationships with regular customers.
Education
Forest Hills High School
Marshville, NC06.2014
Skills
- Multi-line phone system operation
- Strong communication
- Computer skills
- Team player
- Multitasking
- Knowledge of opening liability claims and speaking to insurance adjusters
- Fluent in both Spanish and English
- Receptionist desk management
- Greet visitors
- Verbal communication
- Collaboration
- Process payments
- POS operation
- Organization
- Motivation
- Food handling
- Eclipse operation
- Problem-solving
- Client Support
- Microsoft Office
- Document organization
- Employee Training
- Scheduling/Planning
- Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
The Helms Law Firm
05.2021 - Current
Sales Associate
Lidl
02.2021 - Current
Receptionist
Keith Chiropratic Clinic
08.2020 - 05.2021
Server
Chili's Grill and Bar
01.2017 - 12.2020
Custodian
Wingate University
08.2016 - 03.2019
Server
Koumi Express Japanese Restaurant
12.2011 - 02.2016
Server
Jugolandia Flor Carolina
07.2009 - 09.2011
Forest Hills High School