Amor Power
Horn Lake,USA
Summary
A well motivated individual with years of experience in daily operations of an office, manufacturing and warehouse environment. Known for improving operational efficiency through effective staff management, record keeping and customer service. Skilled at managing workload and building relationships with individuals from diverse backgrounds. A great team player, inspire trust, teamwork and positive team relationship.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Product Support Specialist
TurboTax
Horn Lake, Mississippi
03.2024 - Current
- Provided technical support to customers via phone, email and chat.
- Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
- Documented all customer interactions in the help desk ticketing system.
- Created knowledge base articles for common customer inquiries.
- Assisted customers with installation, configuration, and troubleshooting of products.
- Maintained up-to-date knowledge of company products and services by attending internal trainings.
- Addressed customer complaints promptly and professionally.
Amazon Fullfillment Center ICQA Lead Fufillment Associate
Amazon
Olivebranch, MS
02.2023 - Current
- Support and work in the department as required
- Working as a key person in maintaining the accuracy of the inventory and bin integrity
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties
- Providing policy follow-up, attendance tracking (duties do not extend to discipline)
- Tracking and reporting of ATS/labor hours
- Assisting the floor as an associate resource, training associates and verifying SOP compliance
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance to improve worker productivity and safety
- Participating in Operational Excellence initiatives ensuring that customer needs and expectations are met by setting quality standards aligned with them
- Filling in as needed with production duties
- Fully understanding workflow and daily production goals
- Reviewing and updating SOP as required
- Conducting daily audits in assisting in keeping work area clean, organized and ensuring all areas in the facility are following the quality standards in safety
- Identifying and addressing safety hazards within the work area
- Coaching associates to work safely at all times
- Participating in safety initiatives
- Referring all job injuries immediately to area manager.
Amazon Fulfillment Center Associate
Amazon
Olivebranch, MS
08.2021 - 02.2023
- Assist with loading trucks
- Opening and closing of dockdoors
- Ensure items are packaged safely before shipping
- Ensuring that items are loaded on the trucks ready for shipment on schedule in its critical pull time
- Maintain a clean and safe workplace
- Sorting, scanning, and stacking packages on both pallets and cages, to help ensure customer's orders are ready for delivery
- Operated a manual pallet jack to move product throughout the warehouse and loaded trucks for delivery
- Part of the welcoming and training team for new hire Associates, ensuring that they are well trained and equipped with standard work process in performing their duties and responsibilities
- Followed all safety procedures in place at the facility and completed assigned tasks within deadlines set by management
- Followed instructions from supervisors and managers regarding daily tasks and projects assigned
- Maintained awareness of safety procedures at all times while performing job duties
- Used hand-held scanners to record the item location before moving on to the next item
- Communicated with team members regarding any issues or concerns that may arise during work hours.
Amazon Fulfillment Center Associate
Amazon
Aurbundale, FL
01.2021 - 08.2021
- Outbound/ Inbound Dock Associate
- Assist with loading trucks
- Ensure items are packaged safely before shipping
- Maintain a clean and safe workplace
- Sorting, scanning, and stacking packages on pallets, and helping to get all the products stowed in proper bin locations
- Operated a manual pallet jack to move product throughout the warehouse and unload products from the trailer
- Followed all safety procedures in place at the facility and completed assigned tasks within deadlines set by management
- Communicating with other departments within the company to ensure that incoming shipments are unloaded on time
- Followed instructions from supervisors and managers regarding daily tasks and projects assigned
- Communicating with other departments within the company to ensure that shipments are picked up on time
- Maintained awareness of safety procedures at all times while performing job duties
- Used hand-held scanners to record the item location before moving on to the next item
- Communicated with team members regarding any issues or concerns that may arise during work hours.
Machine Technician
Giga Solution Technology
Hsinchu City, Taiwan
04.2016 - 02.2018
- Supported machine operator in setup and operation of production equipment in efficient runs
- Calibrated and repaired machinery software and equipment
- Performed preventive maintenance to maintain optimal productivity
- Determined maintenance requirements and assigned repairs to qualified employees
- Prepared and maintained production reports and personnel records
- Observed production or monitor equipment to ensure safe and efficient operation.
Software Technician- Production Support
Bigsun Energy Company Ltd.
Taichung, Taiwan
10.2013 - 10.2015
- Perform work tasks such as loading product into machines, inspect product, package finished product and stack product onto pallets
- May assist with rework on assemblies and/or systems as a result of testing
- Operated machines proficiently and in compliance to safety standards
- Examined incoming materials and compared to documentation
- Assembled product according to standardized procedure
- Responsible for achieving production requirements
- Rotate through all the tasks required in a particular production process.
Production Operator
King Yuan Electronics Company
Chunan, Taiwan
03.2011 - 03.2012
- Performed quality checks on finish products to verify compliance specification
- Performs quality testing as defined in the work instructions
- Tested products or subassemblies for functionality and quality
- Package finished products and prepare them for shipment
- Complete production report to communicate team production level to management.
Administrative Assistant
CCT Microfinance and Credit Cooperative
Manila, Philippines
01.2007 - 02.2011
- Assisted administrative team members with completing daily task in order to maintain smooth workflow
- Coordinated special projects and managed schedules
- Performed general office duties, including answering phone lines, routing telephone calls or messages to appropriate staff, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
Inventory Clerk
Pacific Mall
Nueva Ecija, Philippines
04.2003 - 01.2006
- Check in daily order from the warehouse verifying receipts against requests for all departments
- Provides leadership in developing plant standard work documentation for Inventory Operations function
- Distribute stock among retail workers, keeping records of merchandise issued, may make adjustments or repairs to articles carried in stock
- Provides leadership in developing standard operating procedures, forms, job performance measures and training aids for market demand orders
- Works on simple tasks using established procedures
- Assist receiving, unloading trucks, checking in merchandise, opening containers matching to purchase orders for processing
- Processing and data entry of inventory transactions such as work orders, moves, adjustments, receipts, teardowns, restocks, and audit forms.
Education
Bachelor of Science in Information Technology -
Central Luzon State University
01.2002
Associate in Information Technology -
Center for Computer Technology
01.1998
Skills
- Production Knowledge
- Manufacturing Background
- Safety and Compliance
- Quality Inspection
- Project Management
- Operations Support
- Office Management
- Documentation
- Inventory Counts
- Dependable independent worker
- Excellent schedule comprehension
- Detailed Oriented
Certification
- Google IT Support Certificate, 10/2021
- Java Programming
- System Administration and IT Infrastructure Services
- Technical Support Fundamentals
- IT Securaty: Defense Against Digital dark arts
Timeline
Product Support Specialist
TurboTax
03.2024 - Current
Amazon Fullfillment Center ICQA Lead Fufillment Associate
Amazon
02.2023 - Current
Amazon Fulfillment Center Associate
Amazon
08.2021 - 02.2023
Amazon Fulfillment Center Associate
Amazon
01.2021 - 08.2021
Machine Technician
Giga Solution Technology
04.2016 - 02.2018
Software Technician- Production Support
Bigsun Energy Company Ltd.
10.2013 - 10.2015
Production Operator
King Yuan Electronics Company
03.2011 - 03.2012
Administrative Assistant
CCT Microfinance and Credit Cooperative
01.2007 - 02.2011
Inventory Clerk
Pacific Mall
04.2003 - 01.2006
Bachelor of Science in Information Technology -
Central Luzon State University
Associate in Information Technology -
Center for Computer Technology
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