Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
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Amora Dunbar

Santa Monica,CA

Summary

Results-oriented professional with extensive experience in customer service, event management, and staff training. Expertise in Sales, Hospitality, and Client Relationship Management. Skilled in thriving in growing environments, focusing on efficiency and detail.

Overview

5
5
years of professional experience

Work History

Event Manager

Vuvacious Catering
Santa Monica, CA
09.2023 - 04.2025
  • Supervised day-of-event operations, ensuring seamless execution, and troubleshooting issues promptly.
  • Directed front and back-of-house teams, consistently exceeding client expectations for event quality.
  • Managed service areas, upheld company assets' security, and drove successful event completion through meticulous planning and coordination.

Lead Hostess

Hillstone Restaurant Group
Beverly Hills, CA
05.2022 - 08.2023
  • Warmly greeted and escorted guests, showcasing excellent interpersonal and customer service skills.
  • Coordinated with staff to ensure smooth operations, managing reservations via phone and in person for 300 to 400 patrons per day.
  • Swiftly addressed customer concerns, escalated issues when necessary, and contributed to overall customer satisfaction.

Showroom Supervisor

Tonal
Santa Monica, CA
10.2021 - 05.2022
  • Maintained a monthly sales average of $47,000 through effective customer account management via email and Salesforce.
  • Conducted engaging product demos in person and virtually, showcasing a strong understanding of product capabilities.
  • Lead internal learning and development projects, demonstrating effective leadership, training, and project management skills.

Customer Care Professional (Remote Call Center)

National Notary Association
Chatsworth, CA
11.2019 - 10.2021
  • Achieved a consistently high daily sales average of $2,500 to $3,200, showcasing strong sales and negotiation abilities.
  • Handled a high volume of incoming and outgoing calls, demonstrating excellent communication and problem-solving skills.
  • Utilized the email ticketing system for issue resolution, actively contributing to post-sale email templates.

Education

Bachelor of Arts (Hons) - Business Management

University of Greenwich
London, England
03.2017

Skills

  • Organizational
  • Customer service
  • Written and verbal communication
  • Interpersonal
  • Teamwork
  • Problem solving
  • Conflict resolution
  • Account management
  • Product demonstration
  • Client retention
  • CRM software usage

References

Available upon request.

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Event Manager

Vuvacious Catering
09.2023 - 04.2025

Lead Hostess

Hillstone Restaurant Group
05.2022 - 08.2023

Showroom Supervisor

Tonal
10.2021 - 05.2022

Customer Care Professional (Remote Call Center)

National Notary Association
11.2019 - 10.2021

Bachelor of Arts (Hons) - Business Management

University of Greenwich

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