Amoreena Barnes
Casselberry,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Brings with me 36 years of experience with imaging devices such as scanners, printers and other printing industry equipment.
Can easily work with both Mac and Windows operating environments, specializing with Mac and other Apple devices.
Overview
8
8
years of professional experience
Work History
Customer Success Associate
Five Star Call Center
Sioux Falls, SD
12/02/19 - Current
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Provided remote assistance to end-users when needed.
UPS Store Manager
UPS Store
Phoenix, AZ
05.2019 - 09.2019
- Identified needs of customers promptly and efficiently.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Developed pricing schedules, costing for materials, and compliance statements.
- Ensured that all quality standards were met prior to shipping products.
- Provided technical support for troubleshooting printer malfunctions or software errors.
- Assisted with developing new techniques for increasing output while maintaining quality standards.
- Planned and developed new operation processes to innovate and stay competitive.
Production Coordinator
Servall Uniform & Linen/ImageAll
Rapid City, SD
03.2016 - 12.2017
- Designed and maintained the ImageAll.com website which increased sales and customer engagement with content and social
media marketing. - Created great looking logos for customers which resulted in sales of apparel bearing their new branding.
- Digitized customer logos for embroidery which resulted in much faster turn-around for our customers as compared with out-
sourced design services. - Was able to interact directly with customers to increase customer satisfaction and sales with personalized service.
- Created and implemented comprehensive production workflow procedures to increase productivity and help more efficiently
handle the increased workflow in the embroidery department.
Skills
- Technical Troubleshooting
- Problem-Solving
- Extensive experience in both Mac and Windows environments
- Installation and maintenance of imaging peripherals
- Project Management
- Interpersonal Communication
- Teamwork and Collaboration
- Process Improvement
- Issue Research
- System Configuration Changing
- Hardware Upgrades
- Critical Thinking
- Operation of a wide array of document imaging and management hardware and software
- Mobile Device Management
References
References available upon request.
Timeline
UPS Store Manager
UPS Store
05.2019 - 09.2019
Production Coordinator
Servall Uniform & Linen/ImageAll
03.2016 - 12.2017
Customer Success Associate
Five Star Call Center
12/02/19 - Current