Amanda Morehouse
Cape Coral
Summary
Dedicated and resourceful customer service professional with a strong background in administration and leadership. Proven ability to multitask, meet deadlines, and work efficiently to support organizational goals. Adept at handling complex activities, maintaining accurate records, and utilizing strong communication and computer skills. Committed to delivering exceptional service and fostering a positive, productive work environment.
Experienced with office management and administrative support, including handling complex schedules and communications. Utilizes organizational skills and attention to detail to enhance operational efficiency. Knowledge of office software and procedures, ensuring smooth and effective administrative functions.
Overview
11
11
years of professional experience
Work History
Enrollment Administrative Specialist / Principal Secretary
North Nicholas High School
07.2023 - Current
- Provide comprehensive administrative support to the Principal, fostering a positive and professional school environment
- Manage enrollment processes, including scheduling, auditing, and organizing student records to meet enrollment and academic goals
- Handle personnel files, payroll processes, and new employee paperwork, ensuring timely and accurate submissions
- Assist with budgeting, inventory management, and accounts payable by processing invoices, tracking receipts, and managing school-based funds
Financial Relationship Consultant
Regions Bank
10.2021 - 09.2022
- Met branch targets by identifying customer needs and offering tailored financial solutions, including consumer and business products and services
- Engaged in proactive outbound calls to generate new customer relationships and expand existing ones
- Provided expert guidance on emerging technologies, including mobile banking, online services, and ATM solutions
- Ensured an optimal customer experience by addressing transactional needs and managing customer inquiries
Financial Relationship Specialist
Regions Bank
12.2019 - 09.2021
- Drove branch success by identifying customer needs and matching them with appropriate banking products and services
- Conducted outbound calls to generate leads and expand the customer base, meeting performance targets
- Educated customers on digital solutions and helped resolve issues related to accounts and financial goals
- Ensured compliance with all banking laws and regulations while maintaining safe and sound banking practices
Paraprofessional
Gulf Elementary
09.2018 - 05.2019
- Supported teachers in providing educational services for children with special needs, promoting an inclusive and supportive learning environment
- Managed crisis situations and ensured the safety and well-being of students during school hours
- Assisted with maintaining classroom discipline and a safe learning environment
Residence Manager
Upstate Cerebral Palsy
03.2014 - 07.2018
- Provided crisis intervention and clinical care for emotionally and behaviorally impaired children and adolescents in a residential treatment facility
- Developed and facilitated recreational programs to enhance residents' quality of life
- Managed payroll for a team of 25 employees, created schedules, and ensured smooth day-to-day operations
- Maintained detailed records for each resident, including monthly reports and end-of-month paperwork
Security and EMT
Turning Stone Resort and Casino
02.2016 - 07.2016
- Provided security and emergency medical response services to ensure the safety of staff and guests
- Responded promptly to medical emergencies, following EMS protocols
- Managed potential conflicts and confrontations, ensuring a secure environment for all visitors
Education
Associate of Science -
Mohawk Valley Community College
01.2013
Regents Diploma -
Camden Central High School
01.2010
Skills
- Customer Service Excellence
- Crisis Intervention
- Payroll & Scheduling Management
- Enrollment & Administrative Support
- Financial Services & Relationship Management
- Problem-Solving & Conflict Resolution
- Microsoft Office Suite & Data Entry
- Time Management & Multi-tasking
Timeline
Enrollment Administrative Specialist / Principal Secretary
North Nicholas High School
07.2023 - Current
Financial Relationship Consultant
Regions Bank
10.2021 - 09.2022
Financial Relationship Specialist
Regions Bank
12.2019 - 09.2021
Paraprofessional
Gulf Elementary
09.2018 - 05.2019
Security and EMT
Turning Stone Resort and Casino
02.2016 - 07.2016
Residence Manager
Upstate Cerebral Palsy
03.2014 - 07.2018
Regents Diploma -
Camden Central High School
Associate of Science -
Mohawk Valley Community College
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