Microsoft 365
Ashley Morgan
Lancaster,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Pyramid Staffing
Alpharetta, Georgia (Remote)
11.2023 - 01.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Arise
Lancaster, CA
01.2024 - 03.2024
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prevented key account losses by researching discrepancies and correcting problems.
Customer Service Representative
Kelly Services
Woodland Hills, CA
02.2022 - 10.2023
- Successfully diffused difficult customer situations while maintaining a friendly approach.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Waynesville High School
Waynesville, MO05-2001
Some College (No Degree) - Political Science
Lincoln Univesity
Jefferson City, MOSkills
- Data Collection
- Appointment Scheduling
- Call Management
- Escalation management
- Microsoft Office expertise
- Call Center Operations
- Positive and professional
- Customer Education
- Conflict Resolution
- High-energy attitude
- Call triaging
- Typing 55 WPM
- Problem Resolution
- Multi-Task Management
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balancePaid time offWork from home optionFlexible work hoursHealthcare benefitsSoftware
ABS Mainframe
Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Interests
Languages
Timeline
Customer Service Representative
Arise
01.2024 - 03.2024
Customer Service Representative
Pyramid Staffing
11.2023 - 01.2024
Customer Service Representative
Kelly Services
02.2022 - 10.2023
High School Diploma -
Waynesville High School
Some College (No Degree) - Political Science
Lincoln Univesity