Hi, I’m
Amori Armstrong
Oakland,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
Work History
First Services Residential
Resident Relations Representative
05.2024 - Current
Job overview
- Reduced resident complaints by proactively identifying potential issues and implementing preventive measures.
- Enhanced resident satisfaction by promptly addressing concerns and providing timely solutions.
- Maintained accurate records of all resident interactions using property management software, enabling efficient follow-ups when needed.
- Streamlined communication between residents and management through effective liaison activities.
- Managed move-out processes efficiently while adhering to company policies, streamlining turnover timeframes for each unit.
- Coordinated property inspections for prospective tenants, showcasing features that catered to individual needs and preferences.
- Facilitated dispute resolution between neighbors amicably and professionally, fostering a sense of communal harmony among residents.
- Provided exceptional customer service in all interactions with residents, resulting in increased satisfaction ratings.
- Assisted new residents during move-in process, ensuring smooth transitions and building long-lasting relationships from the start.
- .Ensured compliance with Fair Housing regulations during all interactions with both current and prospective residents.
- Educated residents on community policies to maintain a harmonious living environment and minimize disputes or misunderstandings.
- Collaborated with property management to resolve maintenance requests efficiently, ensuring minimal disruption for residents.
- Developed strong rapport with residents through regular communication, earning trust and maintaining retention rates.
- Served as a knowledgeable resource for residents, providing guidance on local amenities and services to enhance their overall living experience.
United Site Services
Dispatcher
07.2022 - Current
Job overview
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Best Buy
Clerical Associate
01.2020 - 07.2022
Job overview
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
- Improved internal communication by acting as liaison between various departments during project collaborations.
- Streamlined office processes by implementing efficient filing systems and document management.
- Expedited order fulfillment processes by tracking shipments from vendors and updating purchase order statuses accordingly.
- Supported departmental goals by compiling metrics, generating reports, and analyzing trends to inform strategic planning.
- Assisted in the preparation of reports and presentations for senior management, enabling informed decisionmaking.
- Increased overall team efficiency by training new hires on office procedures and software applications.
Total Package Salon
Receptionist
07.2018 - 07.2022
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Castlemont High SchoolOakland, CA
06.2018
Skills
- Sales experience
- Cross-cultural communication
- Property Management Software
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Customer service-focused
- Tenant relations
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Customer Relations
Timeline
Resident Relations Representative
First Services Residential
05.2024 - Current
Dispatcher
United Site Services
07.2022 - Current
Clerical Associate
Best Buy
01.2020 - 07.2022
Receptionist
Total Package Salon
07.2018 - 07.2022