Amori Colom
Columbus,MS
Summary
As a rookie customer service representative, I am eager to apply my strong communication skills and enthusiasm for helping others to provide exceptional service to customers. I am dedicated to learning and growing within the role, and I am committed to mastering the necessary skills to handle inquiries, resolve issues, and provide accurate information about products and services. I am eager to contribute to a positive customer experience and to support the team in delivering excellent service.
Overview
2
2
years of professional experience
Work History
Assembly Line Production Worker
SMP Automotive
06.2024 - Current
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
Cashier Team Lead
McDonald's Restaurant
10.2023 - 06.2024
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Cashier Team Lead
JACK'S FAMILY RESTAURANTS INC.
05.2022 - 10.2023
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
High School Diploma -
Columbus High School
Columbus, MS05.2024
Skills
- Safety Procedures
- Hand-Eye Coordination
- Workplace Cleanliness
- Quality Control Analysis
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
Timeline
Assembly Line Production Worker
SMP Automotive
06.2024 - Current
Cashier Team Lead
McDonald's Restaurant
10.2023 - 06.2024
Cashier Team Lead
JACK'S FAMILY RESTAURANTS INC.
05.2022 - 10.2023
High School Diploma -
Columbus High School
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