Proven multitasker and team collaborator, I excelled at Buffalo Wild Wings, Walk Ons, Lamar State College Port Arthur, and Rule 21 by enhancing customer satisfaction and streamlining operations. Leveraging exceptional communication and time management skills, I significantly contributed to workplace efficiency and positive customer experiences. My adaptability and detail-oriented approach drove improvements in service delivery and operational workflow, embodying a commitment to excellence and achievement.
Work History
Host
Buffalo Wild Wings
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
Buffalo Wild Wings
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Answered questions about store policies and addressed customer concerns.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Server
Walk On's Sports Bistreaux
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Student Worker
Lamar State College, Port Arthur
Took and followed detailed directions from others.
Worked in team environment to maintain high levels of productivity.
Maintained tidy and organized environment to comply with cleanliness standards.
Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
Boosted student engagement in campus activities by actively promoting events and programs through social media and on-campus marketing efforts.
Completed research, compiled data, and assisted in timely reporting.
Improved research project outcomes by meticulously gathering and analyzing data.
Simplified grant application process for students by providing guidance and support.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sales Associate
Rule 21
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Provided positive first impressions to welcome existing, new, and potential customers.
Solved customer challenges by offering relevant products and services.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
