Amorita Williams
Lake Worth,FL
Summary
Experienced Office Management and Administration Professional with 20 plus years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Office Manager
Shoreline Pest Control/Clean & Treat
03.2019 - Current
- Asses, manage and maximize Pest Pac CRM and Gorilla Desk CRM
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Create processes and procedures for collection of accounts receivable, deposits and recordkeeping.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Improved average percentage of A/R collected within 30 days to 94%
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Collaborate with CEO in growth strategies.
- Manage compliance to keep organization operating within legal and regulatory guidelines.
- Prepare monthly sales and A/R reports to be reviewed monthly by CEO and management staff
- Submit time sheets to payroll company (FrankCrum)
- Assisted in re-branding phase (Clean & Treat to Shoreline Pest Control)
- Created, maintained and updated filing systems for paper and electronic documents.
- Assist with other projects as assigned.
Office Manager
HomeTeam Pest Defense
12.1997 - 03.2019
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted with financial statement variance analysis.
- Responsible for submitting payroll data timely and accurately.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Responsible for providing necessary data and reports for branch month end financial close.
- Maintained computer and physical filing systems.
- Created positive work environment.
- Maintained positive daily interaction with Service Managers and technicians.
- Worked with Service Manager to insure productive interdepartmental relations.
- Daily interaction with customers, prospects and employees, to answer questions and resolve problems.
- Responsible for creating and updating various monthly management reports.
- Supervised maintenance of office equipment (copier, fax, etc.).
- Negotiated purchase of office equipment of office supplies and equipment in accordance with company purchasing policies and budgetary restrictions.
- Maintained high level of confidentiality regarding branch level financials, employees and salaries.
- Assisted with other projects as assigned.
- Award: Office Manager of Year 2010
Education
High School Diploma - Business Technology
Palm Beach Lakes Community High School
Palm Beach, FL06.1993
Skills
- Strong attention to detail and ability to multi task
- Excellent oral/written communication and problem solving skills
- Ability To Work Independently with minimal supervision
- Strong Organizational and Office administration/management skills
- Strong computer and Microsoft Office skills
- Friendly nature and Customer service focus
- Strong Work Ethic and Teamwork/collaboration skills
- Payroll Processing
- Intuit QuickBooks/General Accounting
- Accounts Payable and Receivable Auditing
- Policy and Procedure Development/Implementation
Certification
Notary Public, State of Florida
Timeline
Office Manager
Shoreline Pest Control/Clean & Treat
03.2019 - Current
Office Manager
HomeTeam Pest Defense
12.1997 - 03.2019
High School Diploma - Business Technology
Palm Beach Lakes Community High School
Notary Public, State of Florida
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