Amory Serna
Denver,CO
Summary
Skilled customer service and library assistant with a focus on circulation processes and 3 years of library experience. Well-versed in library functions and strong interest in serving diverse groups and fostering community. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, organization and attention to detail, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Co-Founder and Director
Denver Street Stories
03.2022 - 07.2024
- Co-founded a non-profit organization that aims to amplify the voices of the unhoused population in the Denver Metro Area through storytelling to raise awareness and empathy as well as create and foster community connections.
- Worked with a small team to connect with and interview unhoused individuals on their personal experiences with an emphasis on creating a friendly and respectful environment and compensating people for their time.
- Planned and coordinated outreach days, as well as community discussion/learning events.
- Co-managed nonprofit including planning and attending bi-weekly meetings, making decisions pertaining to overall organization, researching interview candidates, writing and implementing bylaws, grant writing, networking, creating a board, and managing social media.
Circulation Clerk/Courier
Aurora Central Library
06.2023 - Current
- Checked materials in and out, sorted and shelved materials, paged and processed holds as well as prospector loans, and sorted books for courier as well as acted as a mail and library materials courier between the 7 City of Aurora library branches.
- Engaged in quality customer service by conducting searches of available materials, providing basic readers advisory, connecting patrons to library and citywide resources, providing basic technology help, creating library cards, and answering general questions with an emphasis on implementing trauma-informed techniques and integrating underserved populations, as well as providing translation services.
- Worked on a team to curate book displays reflective of the community, and lead the creation of a small zine program for teenagers including holding a zine-making class and adding a teen-created zine display to the teen section.
Circulation Assistant
Westminster Law Library At DU
06.2022 - 06.2023
- Managed front desk including assisting patrons with locating and checking materials in and out, answering phone calls, answering questions, etc.
- Maintained condition of library shelves and study areas.
- Helped out with small projects such as creating monthly book displays, designing signs, and implementing filing systems.
Circulation Page
Heights Libraries
01.2020 - 05.2021
- Checked materials in and out, sorted materials for statewide courier, organized and shelved materials.
- Managed book drop and mail, searched for books and media, worked with hold materials.
- Occasionally assisted patrons with searching for materials, reserving meeting rooms, and general library questions.
Education
Bachelor of Arts - Philosophy
University of Denver
Denver, CO06.2023
Associate of Arts -
Cuyahoga Community College
Cleveland, OH05.2021
Skills
- Communication
- Teamwork
- Creativity
- Writing and research
- Conflict resolution
- Empathetic listening
- Basic Spanish-English Translation
Timeline
Circulation Clerk/Courier
Aurora Central Library
06.2023 - Current
Circulation Assistant
Westminster Law Library At DU
06.2022 - 06.2023
Co-Founder and Director
Denver Street Stories
03.2022 - 07.2024
Circulation Page
Heights Libraries
01.2020 - 05.2021
Bachelor of Arts - Philosophy
University of Denver
Associate of Arts -
Cuyahoga Community College
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