Amos Campbell
Prattville,AL
Summary
Detail-oriented professional Pharmacy Technician with experience supporting the day-to-day functions and services of pharmacies. Commited to delivering quality and accuracy in dispensing and labeling medications. Recognized for ability to provide high levels of customer service to patients as well as important information about medication and side effects. Reliable self-directed employee with a strong work ethic and readiness to become a valued team member.
Overview
6
6
years of professional experience
Work History
PHARMACY TECHNICIAN
WALMART
PRATTVILLE, AL
10.2019 - Current
- Maintained files and computer records for the pharmacy
- Greeted customers, gathered clinical information and addressed non-medical questions and concerns
- Assisted Pharmacist in managing drug and medical supplies
- Received written prescriptions and telephoned refill prescriptions
- Prepared labels and filled prescriptions accordingly, pre-packaging common medications
- Processed drug prescription orders from physicians and cross-checked information about the patient and drug for accuracy in the database.
Barista
Starbucks
Prattville, AL
03.2019 - Current
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Placed orders with suppliers for delivery of products required for daily operations.
- Stocked shelves with ingredients needed to make coffee drinks.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Adhered to health department regulations concerning sanitation standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Front End Team Lead
Walmart
PRATTVILLE, AL
06.2023 - 02.2024
- Collaborated with other departments to ensure successful delivery of projects.
- Assisted with recruitment efforts by conducting interviews, evaluating candidates' skillset.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Evaluated and authenticated returns, exchanges and voids.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Conducted training and offered staff development opportunities to decrease process lags.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Delegated work to staff, setting priorities and goals.
Team Leader
Chick-fil-A
Montgomery, AL
07.2018 - 09.2020
- Ensured compliance with all safety regulations in the workplace.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Created training materials and conducted group trainings on new processes or procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
HIGH SCHOOL DIPLOMA -
PRATTVILLE HIGHSCHOOL
Skills
- Native
- English
- Pharmacology knowledge
- Drug Classification Knowledge
- Medication Storage Procedures
- Insurance Billing
- Workflow Optimization
- Prescription Filling
- Billing support
- Point of sale systems proficiency
- New Hire Onboarding
- Processing payments
- Ordering and stocking medications
- HIPAA
- Verifying orders
- Inventory Tracking
Roles And Responsibilities
- Maintained files and computer records for the pharmacy
- Greeted customers, gathered clinical information and addressed non-medical questions and concerns
- Assisted Pharmacist in managing drug and medical supplies
- Received written prescriptions and telephoned refill prescriptions
- Prepared labels and filled prescriptions accordingly, pre-packaging common medications
- Processed drug prescription orders from physicians and cross-checked information about the patient and drug for accuracy in the database
Personal Information
Date of Birth: 03/20/00
References
Vincent Azzarello, Pharmacy Manager, (334) 365-7774
Timeline
Front End Team Lead
Walmart
06.2023 - 02.2024
PHARMACY TECHNICIAN
WALMART
10.2019 - Current
Barista
Starbucks
03.2019 - Current
Team Leader
Chick-fil-A
07.2018 - 09.2020
HIGH SCHOOL DIPLOMA -
PRATTVILLE HIGHSCHOOL