Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

AMOS ISIKURU

Hockley,TX

Summary

Hardworking Patient Care Coordinator bringing 10 years of experience in healthcare. Expertise includes practice administration and program management. Excellent consensus builder with successful record of reaching positive patient care solutions. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Advocate

Vas Consulting
Dallas, TX
02.2020 - Current
  • Provided accurate, valid, and complete information to customers in a timely manner.
  • Resolved customer complaints via phone, email, mail or social media.
  • Processed orders, forms, applications and requests.
  • Developed relationships with customers through friendly conversations.
  • Identified potential opportunities to upsell products or services.
  • Adhered to all company guidelines when interacting with customers.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Suggested solutions for improvement of product offerings based on customer feedback.
  • Managed incoming calls from customers in a professional manner.

Patient Care Representative

Cornerstone Hospital Med-center
Houston, TX
03.2016 - Current
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Help customers by answering benefit questions, and guiding on initiating authorization for pharmacy/medical calls.
  • Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
  • Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
  • Assisted with scheduling of diagnostic tests such as X-rays, CT scans or MRIs.
  • Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
  • Updated patient accounts after each visit according to established protocols.
  • Provided assistance with registration paperwork during new patient intakes.

Customer Service Representative Agent

Ross Stores Inc
Houston, TX
01.2015 - 03.2016
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Sought out training opportunities to enhance customer relationship management abilities.
  • Assisted customers with inquiries, complaints, product selection, orders, returns and exchanges.
  • Greeted customers and provided prompt and courteous service.
  • Provided customers with product information such as pricing and availability.
  • Utilized computer systems to track orders, research accounts and troubleshoot customer concerns.
  • Remained up-to-date on industry trends to provide knowledgeable advice to clients.

Customer Service

Webxprex Communication
01.2011 - 01.2015
  • Assisted customers with setting appointments, shipping and arranging merchandise pick-up at other locations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.

Education

Bachelor of Science - Business Administration

IAEC COLLEGE
TOGO
10-2023

Certified Nursing Assistant -

Immaculate Heart Health Institute
Houston, TX
10 2015

Skills

  • Proficiency in Microsoft Office Suite
  • Knowledge of Medical Terminology
  • Appointment Scheduling
  • Scripted calls
  • Outbound and inbound calls
  • Customer Experience Improvement
  • Problem-Solving Abilities
  • Adherence To High Customer Service Standards
  • Customer Success Management
  • Online Chat And Email
  • Email Correspondence
  • Customer Satisfaction
  • Positive And Friendly
  • Customer Relationship Management
  • Retention Management
  • Calm Demeanor
  • Cross-Functional Collaboration
  • Critical Thinking

Certification

  • Certified Scrum Master
  • Certified Project Manager

References

References available upon request.

Timeline

Customer Service Advocate

Vas Consulting
02.2020 - Current

Patient Care Representative

Cornerstone Hospital Med-center
03.2016 - Current

Customer Service Representative Agent

Ross Stores Inc
01.2015 - 03.2016

Customer Service

Webxprex Communication
01.2011 - 01.2015

Bachelor of Science - Business Administration

IAEC COLLEGE

Certified Nursing Assistant -

Immaculate Heart Health Institute

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AMOS ISIKURU