AMOS MWAKYAMBIKI
Columbus,Ohio
Summary
Adaptable and results-driven professional with over three years of combined experience in customer service, home lending, and sales. Proven ability to navigate complex systems, manage diverse customer needs, and lead teams in fast-paced environments. Dedicated to fostering strong client relationships and committed to upholding the highest standards of integrity.
Overview
5
5
years of professional experience
Work History
Home lending specialist
JPMORGAN CHASE
08.2024 - Current
- Demonstrate resiliency and extreme adaptability in a fast-paced environment
- Maintain the highest standards of honesty, fairness and ethics.
- Provide information to customers on how they can apply for a loan
- Navigate multiple technologies while staying engaged with customers
- Balance the competing responsibilities and goals of metrics-driven environment
- Achieved a 95% customer satisfaction rating based on post-call surveys
Customer Service Associate
TRANSDEV
01.2024 - 08.2024
- Assisted passengers with luggage and provided clear travel information
- Operated shuttle buses between car rental centers and the airport terminal
- Oversees on-road service by tracking trip perfomance measures, route began on time
- Supported customers during delays and helped reduce missed-flight risks.
- Guided passengers to airline check-in locations and other airport facilities.
Sales Executive
CSJ INFOCOM LTD
09.2022 - 01.2023
- Generated sales prospects and leads
- Established and maintained relationship with customers
- Prepared sales report
- Generated Email marketing
- Prepared quotations
- Positioned company to clients
Marketing Representatives Supervisor
REALLIFE AUTO
09.2020 - 09.2022
- Implemented and improved E-marketing activities
- Established customer relationships with organization
- Created marketing campaigns
- Generated business to business model
- Managed sales representatives
- Reviewed company advertisement tools such as posters, banners, fliers and video ads
- Marketing research
Education
Bachelor degree - Marketing
COLLEGE OF BUSINESS EDUCATION
Dar es salaam, Tanzania07.2023
Diploma - Marketing
COLLEGE OF BUSINESS EDUCATION
Dar es salaam, Tanzania07.2020
Certificate - Marketing
COLLEGE OF BUSINESS EDUCATION
Dar es salaam, Tanzania05.2018
Skills
- Leadership
- Microsoft office
- Presentation
- Business to business sales
- Problem-Solving
- Customer Service
- Communication skills
- Social media management
- Graphic designing skills
Languages
English
Full Professional
Timeline
Home lending specialist
JPMORGAN CHASE
08.2024 - Current
Customer Service Associate
TRANSDEV
01.2024 - 08.2024
Sales Executive
CSJ INFOCOM LTD
09.2022 - 01.2023
Marketing Representatives Supervisor
REALLIFE AUTO
09.2020 - 09.2022
Diploma - Marketing
COLLEGE OF BUSINESS EDUCATION
Certificate - Marketing
COLLEGE OF BUSINESS EDUCATION
Bachelor degree - Marketing
COLLEGE OF BUSINESS EDUCATION