Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Watching sport
Additional Information
Languages
Timeline
Generic

Amos Mwanza

Arlington,TX

Summary

Proven expertise in administrative and mechanical roles, notably with United States State Department, where I enhanced vehicle performance and customer satisfaction. Skilled in database entry and relationship building, I significantly improved office efficiency and client trust through meticulous attention to detail and proactive communication. Knowledgeable [Desired Position] with solid background in administrative duties and record maintenance. Proven track record of efficiently managing office tasks and supporting daily operations. Demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy. Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability. Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Successfully completed a course in Guest Courtesy and customer care techniques

Successfully completed a corse in entrepreneurial skills.

successfully completed a Diplomatic Security service course in Armored Vehicle and protective personnel in 2014 and 2018 in W. Virginia.

Succesfully attended a Transportation workshop. for shipping inbound and outbound.

Overview

30
30
years of professional experience
1
1
Certification
3
3
years of post-secondary education

Work History

Adminstrative Clerk/ Protective Chaufeur

United States Department of State
09.2002 - 07.2024
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

Automotive Mechanic/Executive Chauffeur

Lusaka Hotel
03.2000 - 08.2002
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Test drove vehicles to determine problems and test repairs.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Increased workshop efficiency by maintaining a clean and organized workspace.
  • Changed vehicle oil and replaced filter.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Followed established safety procedures and techniques when working under lifted vehicles.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.

Automotive Mechanics Lecturer

Chilenje Trades Institute
04.1996 - 02.2000
  • Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
  • Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
  • Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
  • Selected and designed lesson plans and curriculum to meet academic objectives.
  • Collaborated with faculty and staff to create meaningful learning experiences.
  • Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
  • Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
  • Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.

Automotive Mechanic Assistant

Toyota Zambia
02.1994 - 01.1996
  • Enhanced vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
  • Increased shop productivity by maintaining a clean and organized work environment.
  • Supported business growth by building strong relationships with clients through excellent customer service skills.
  • Improved customer satisfaction by providing timely, efficient, and accurate repair services for various automotive issues.
  • Collaborated effectively with colleagues to troubleshoot challenging repair cases, resulting in successful resolutions for clients.
  • Promoted repeat business from satisfied customers via exceptional interpersonal skills in explaining complex mechanical concepts clearly.
  • Prevented future mechanical problems by recommending proactive preventative maintenance measures to customers.
  • Ensured customer satisfaction with completed work through follow-up communication after service appointments were completed.
  • Demonstrated commitment to safety by adhering to all company policies and OSHA regulations during repair procedures.

Education

High School Diploma -

Lundazi Secondary School
Lundazi Eastern Province Zambia
12.1992

No Degree - Automotive Mechanics

Chilenje Trades Training Institute
Lusaka Zambia
02.1994 - 06.1995

Higher Diploma - Logistics And Transport

Zambia Institue of Management
01.2014 - 07.2015

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Administrative Support
  • Filing systems
  • Database entry
  • Administrative tasks
  • Prioritization
  • Relationship Building
  • File Maintenance
  • Operations Support
  • Organizational Skills
  • Inventory Assessment

Accomplishments

Eagle Award for eextraordinary service and support for vissitors during a RAO VIP conference US Department of State.

Customer Service Award

For outstanding team efforts supporting the visit to Zambia by the second Lady of the United States of America in 2015, Dr Jill Biden. US Department of State

Franklin Award

For outstanding superb performance, supporting all motorpool and logistical requirements and demonstrating tremendous acumen.

Safe Driver Award

For outstanding accident free driving.

Mission Honor Award

For your professionalism and superior customer service in the areas of expediting and logistical coordination.

US Department of State.

Event Recorder Safe Driving Award.

For demonstrating exceptionally safe driving and having the lowest risk scores among all mission drivers.

Affiliations

  • Chartered Institute of Logistics

Certification

  • Chartered Institute of Logistics and Transport. 07/2015

Watching sport

Like watching soccer

Additional Information

Married with 6 children

Christian by belief

Languages

English
Full Professional
Nyanja
Native or Bilingual
Bemba
Native or Bilingual
Tumbuka
Native or Bilingual

Timeline

Higher Diploma - Logistics And Transport

Zambia Institue of Management
01.2014 - 07.2015

Adminstrative Clerk/ Protective Chaufeur

United States Department of State
09.2002 - 07.2024

Automotive Mechanic/Executive Chauffeur

Lusaka Hotel
03.2000 - 08.2002

Automotive Mechanics Lecturer

Chilenje Trades Institute
04.1996 - 02.2000

Automotive Mechanic Assistant

Toyota Zambia
02.1994 - 01.1996

No Degree - Automotive Mechanics

Chilenje Trades Training Institute
02.1994 - 06.1995

High School Diploma -

Lundazi Secondary School
Amos Mwanza