Amos Theus
Summary
Versatile and results-driven professional with a strong background in equipment installation and customer service, notably at Self Employed Services. Excelled in enhancing customer satisfaction and repeat business through meticulous adherence to industry standards and proactive skill development. Demonstrated leadership at QRV Resorts, improving team performance and efficiency. Skilled in power tool operation and fostering positive client relationships.
Overview
8
8
years of professional experience
Work History
STARLINK INSTALL
Self Employed Services
02.2023 - Current
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
- Improved customer satisfaction by providing timely and efficient installations of various equipment.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Delivered high-quality installations that resulted in repeat business from satisfied customers.
- Coordinated with other departments within the organization as needed, fostering cross-functional collaboration towards shared goals.
MANAGER
QRV RESORTS
02.2024 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
CASE DOCK
Hiland Dairy Foods
09.2023 - 08.2024
- Navigated ship under direction of captain and studied actionable insights to avoid collision.
- Aided officers in conducting routine checks of lifesaving appliances, firefighting equipment, and navigational devices for optimal functionality.
- Enhanced vessel safety by conducting regular inspections and maintenance of deck equipment.
Stocker
Walmart
01.2023 - 06.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
CARWASH MANAGER
BLUEFIN CARWASH
03.2017 - 11.2019
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
Education
High School Diploma -
SPRING HIGH SCHOOL
SPRING02-2017
Skills
- Power tool operation
- Hand tool proficiency
- Construction background
- Diagnostics and troubleshooting
- Vehicle maintenance
- Equipment installation
- Network setup
- Positive attitude
- Willing to learn
- Customer service
Timeline
MANAGER
QRV RESORTS
02.2024 - 10.2024
CASE DOCK
Hiland Dairy Foods
09.2023 - 08.2024
STARLINK INSTALL
Self Employed Services
02.2023 - Current
Stocker
Walmart
01.2023 - 06.2023
CARWASH MANAGER
BLUEFIN CARWASH
03.2017 - 11.2019
High School Diploma -
SPRING HIGH SCHOOL