Amos Williams
Katy,TX
Summary
Experienced Customer Service Representative with 10 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
10
10
years of professional experience
Work History
BDR/SDR
Touchplan
03.2022 - Current
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Regional Sales Manager
Yosemite Chemical
10.2020 - 03.2022
- Leveraged new and existing sales channels to build market share, expand distribution and drive new sales
- Promoted products and services with successful networking, partnership development and industry events
- Scheduled on-site visits and presentations to connect with new, established and potential clients
- Identified leads, provided sales support and supervised contract negotiations
- Monitored competitor activities within region to stay informed and maintain competitive edge.
Account Manager
Martins Industries
01.2019 - 09.2020
- Defined client needs and business requirements to meet and exceed expectations
- Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives
- Gathered information from customers to analyze, interpret and address needs
- Communicated with clients to build strong connections and improve account strategy.
Inside Sales Representative
Martins Industries
01.2016 - 12.2018
- Met sales goals consistently, qualifying leads, generating relationships and elevating brand exposure
- Handled customer inquiries and suggestions courteously and professionally.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Client Relations Director
Epic Health Services
07.2014 - 01.2016
- Conducted regular follow-ups with clients to maintain relationships and gather feedback
- Collaborated with sales teams to identify cross-selling opportunities and increase revenue
- Oversaw implementation of new CRM software systems and processes
- Trained and coached team members on effective communication techniques with clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Responded to customer calls and emails to answer questions about products and services.
- Documented and detailed calls and complaints using call center's CRM database.
Education
Bachelor of Arts - Business Management -
Cheyney University of Pennsylvania
Cheyney, PA05.2013
Skills
- CRM
- Microsoft Office Suite
- SaaS
- Customer Service
- Supervision and leadership
- Time Management
- Data Entry
- Customer Satisfaction
Activities
- President's Club Attendee
- Listed Top 3 in Sales North East Region 2015 (Epic Health Services)
Timeline
BDR/SDR
Touchplan
03.2022 - Current
Regional Sales Manager
Yosemite Chemical
10.2020 - 03.2022
Account Manager
Martins Industries
01.2019 - 09.2020
Inside Sales Representative
Martins Industries
01.2016 - 12.2018
Client Relations Director
Epic Health Services
07.2014 - 01.2016
Bachelor of Arts - Business Management -
Cheyney University of Pennsylvania
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