Amos Wright
Midway,FL
Summary
Dependable Parking Ambassador with in-depth knowledge of parking rules and regulations paired with excellent math skills needed to calculate and collect fees. Offering nine years of experience in customer service. Friendly and safety-conscious individual dedicated to maximizing efficiency and daily productivity.
Overview
9
9
years of professional experience
Work History
Parking Ambassador / Maintenance
City Of Tallahassee
06.2019 - Current
- Answered general questions about parking fees, facilities, and directions.
- Kept parking garage and lots clean and well-maintained to provide safe and attractive lot to customers.
- Issued parking citations to enforce parking regulations.
- Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
- Operated cash register to record transactions accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed daily, weekly, and monthly checklists to maintain records of scheduled maintenance duties.
Service Advisor
Kraft Nissan
11.2018 - 05.2019
- Maintained high customer satisfaction standards to meet or exceed targets.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Examined service history and provided initial inspection of vehicle to identify issues.
Assistant Service Manager
Legacy Toyota
03.2015 - 11.2018
- Trained five service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Followed up with customers during and after installations to verify satisfaction.
- Resolved customer complaints in professional and timely manner.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Adult And Community Education
Florida, United States05.2007
Skills
- Dependability
- Effective Problem Solving
- Clerical Support
- Customer Service
- Goal Setting
- Hard working
- Teachable
Timeline
Parking Ambassador / Maintenance
City Of Tallahassee
06.2019 - Current
Service Advisor
Kraft Nissan
11.2018 - 05.2019
Assistant Service Manager
Legacy Toyota
03.2015 - 11.2018
Adult And Community Education