Summary
Overview
Work History
Education
Skills
Education Certifications
References
Timeline
Generic

Amos Jason Reagan

Knoxville,TN

Summary

Seeking a long-term career opportunity that will allow me to utilize and enhance my skills and can offer competitive compensation and employee benefits. A dependable, self-motivated individual willing to easily adapt to company needs to ensure profitability and earn opportunities for advancement utilizing my management and technical experience.

Overview

17
17
years of professional experience

Work History

Client Success Manager

Aucera / DialAmerica
Knoxville, TN
08.2019 - Current
  • Helped make the Knoxville office successful by successfully leading several sales campaigns for a variety of clients in the health care, banking and cyber security industry.
  • Facilitated and successfully executed company training and staff development sessions which helped with attrition and also delivered a more knowledgeable team leader and agent.
  • Gained extensive experience in coordinating between multiple departments and different site leaders to help guarantee the success of the programs and the staff.
  • Earned recognitions and performance incentives for meeting sales and efficiency goals and assisted in the training and development of team leaders and agents.

Front Desk Agent | General Manager

Comfort Inn
Lenoir City, TN
05.2010 - 02.2019
  • Worked in a team environment to earn Choice Hotel’s Gold Award for five consecutive years
  • This achievement from Choice Hotels recognizes properties in the top 10% of the brand on several important metrics including guest satisfaction, brand-specific compliance standards, and product quality and cleanliness inspections
  • Successfully managed over two million in annual revenue, accounts receivable and payable transactions, all hotel inventory, online reputation management, day-to-day general operations, and supervised more than 15 full and part-time employees exceeding goals set by the investors
  • Set the hotel on a path to continued prosperity by creating a stronger local and social media presence, implemented rate strategies that increase daily RevPAR, and successfully negotiated rates and stay agreements with more than thirty companies that frequented the local market
  • Coordinated and oversaw property improvement plans between Choice Hotels and the individual property enabling renovations in the lobby and all guest rooms – doing so while keeping the business open and maintained guest satisfaction.

PC Analyst

Goody’s Family Clothing
Knoxville, TN
11.2007 - 01.2010
  • Provided all tiers of desktop support for the company of 300 users onsite and working in the field using encrypted VPN
  • Assisted end users with computer set-up, configuration of email clients, and software installation
  • Managed users over a secure network in Windows Active Directory and set access permissions for files and printers and provided remote support for the company virtual private network (VPN)
  • Provided support for Blackberry Enterprise Server and supported device functionality
  • Assisted in the creation of company standards and knowledge base documents on specifications of computer equipment and peripherals which helped make the department more efficient in problem resolution and reduced overall company down time.

Education

GED -

Heritage High School
Maryville, TN
03-1999

Some College (No Degree) - Business Administration and Management

Pellissippi State Community College
Knoxville, TN

Skills

  • Customer service and support
  • Business growth management
  • Training Oversight
  • Report Generation
  • Client Education
  • Customer Satisfaction
  • Company Branding
  • Troubleshooting
  • Client Relationship Management
  • Business operations knowledge
  • Key Performance Indicators
  • Project Management
  • Sales expertise
  • ROI understanding
  • Account oversight
  • Reporting
  • Proficient in Microsoft Office - Word, Excel, PowerPoint, SharePoint
  • Sales Support
  • Data Analytics
  • Revenue Generation
  • Customer Retention
  • Upselling strategies
  • Best Practices
  • Deadline-oriented
  • Performance Goals
  • Telephone Etiquette
  • Staff Training
  • Customer Account Management
  • Pipeline Development
  • Business Development
  • Customer Service
  • Account Management
  • Report Analysis
  • Business Administration
  • Process Improvement
  • Staff Management
  • Budget Management
  • Employee Development
  • Problem-solving abilities
  • Active Listening
  • Positive Attitude
  • Staff Development
  • Teamwork and Collaboration
  • Customer Relationship Management
  • Continuous Improvement
  • Interpersonal Skills
  • Employee Coaching and Mentoring

Education Certifications

  • Heritage High School, 1993-1997
  • CompTia A+ Hardware Core and Software Certification, 2003, 2006
  • Microsoft Certified Software Engineer,(MCSE)
  • Certified Help Desk Professional, STI Knowledge, 2006
  • Certified Hotel Administrator (CHA), 2011

References

Professional references available upon request

Timeline

Client Success Manager

Aucera / DialAmerica
08.2019 - Current

Front Desk Agent | General Manager

Comfort Inn
05.2010 - 02.2019

PC Analyst

Goody’s Family Clothing
11.2007 - 01.2010

GED -

Heritage High School

Some College (No Degree) - Business Administration and Management

Pellissippi State Community College

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Amos Jason Reagan