Amoy Green
Miramar,FL
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
12
12
years of professional experience
Work History
Front of House Team Leader
Chick-fil-A
Pembroke Pines, FL
05.2024 - Current
- Providing guidance and training to new members of staff on company policies and procedures.
- Carrying out regular performance reviews with the team and providing feedback and support where necessary.
- Implementing promotional activities designed to increase sales revenue.
- Monitoring the quality of food served to customers, taking action where required.
- Identifying opportunities for increasing customer satisfaction levels.
- Dealing with customer complaints in a professional manner, escalating issues as appropriate.
- Resolving any staffing problems or disputes promptly and fairly.
- Analyzing data from customer surveys to identify areas for improvement.
- Checking stock levels regularly and ordering supplies when necessary.
- Responding quickly to changes in customer demand during busy periods.
- Maintaining high standards of cleanliness throughout the restaurant area.
- Leading and motivating a team of front-of-house personnel to deliver exceptional customer service.
Fulfilment Lead
Target
Pembroke Pines, Florida
09.2021 - 01.2024
Restaurant Front of House Manager
Popeyes
Yonkers, NY
08.2018 - 09.2021
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
Shift Manager
Milagro Restaurant & Bar
Key West, FL
12.2015 - 08.2018
- Managing the daily operations of the business by overseeing all staff members to ensure they are following company policies and performing their job duties properly
- Ensuring that all patrons are treated respectfully and accommodated efficiently according to their needs
- Ensuring that all service staff are trained in proper customer service skills and techniques in order to deliver high quality service to patrons
- Working closely with the chef or other kitchen staff to ensure that the food and beverage service meets the needs of customers
- Maintaining inventory levels of food, liquor, cleaning supplies, linens, and other items needed for daily operations
- Developing schedules for each member of the waitstaff based on business volume and staff availability
- Monitoring the condition of the facility to ensure that it is clean, safe, and comfortable for guests
- Training new employees and monitoring their performance to ensure that they are performing up to standards
- Managing the front desk and greeting customers to create a positive first impression of the business
Kitchen Supervisor
Moby Dick's Restaurant
Kingston, Jamaica
12.2012 - 08.2015
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Conducted regular performance evaluations of kitchen personnel.
- Created daily, weekly and monthly work schedules for kitchen staff.
- Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
- Trained new employees on proper cooking techniques, recipes and food preparation methods.
- Monitored inventory levels of ingredients, supplies and equipment.
- Resolved customer complaints regarding food quality or service issues.
- Developed menus for special occasions and events as requested by management.
- Maintained records of employee attendance and payroll information.
- Coordinated with other departments to ensure timely delivery of meals to guests.
- Assisted with menu planning, budgeting and cost control processes in the kitchen.
Education
Bachelor of Science: Hospitality & Tourism Management -
University of Technology
08.2015
High School Diploma -
Glenmuir High School
09.2011
Skills
- Staff Management
- Conflict Resolution
- Sales Operations
- Food Services Management
- Resources Allocation
- Health and Safety Standards
- Personnel Evaluations
- Quality Assurance
- Social Media Marketing
- Hygiene standards
- Guest Relations
- Staff Motivation
- Money Handling
- Team Management
- Upselling strategies
- Team Collaboration
Timeline
Front of House Team Leader
Chick-fil-A
05.2024 - Current
Fulfilment Lead
Target
09.2021 - 01.2024
Restaurant Front of House Manager
Popeyes
08.2018 - 09.2021
Shift Manager
Milagro Restaurant & Bar
12.2015 - 08.2018
Kitchen Supervisor
Moby Dick's Restaurant
12.2012 - 08.2015
Bachelor of Science: Hospitality & Tourism Management -
University of Technology
High School Diploma -
Glenmuir High School