Amoy Morgan
Cape Neddick,ME
Summary
Dedicated professional with 9+ years of experience in customer service and housekeeping roles, demonstrating strong interpersonal, organizational, and multitasking skills. Skilled in resolving customer inquiries and maintaining high standards of cleanliness and hygiene, consistently replenishing supplies and managing client relations effectively. Committed to leveraging communication and teamwork abilities in a dynamic environment, aiming to enhance operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Public Area Attendant
Cliffhousemaine
Cape Neddick, ME
04.2025 - Current
- Checked and replenished amenities in common areas.
- Conducted routine inspections of all public areas to identify potential hazards.
- Reported any maintenance issues or damages to management promptly.
HOUSEKEEPER
Bolton Valley Resort
Richmond, United States
06.2024 - Current
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
BAG ROOM ATTENDANT
North Ridge Country Club
North Carolina
04.2024 - 07.2024
- Efficiently manage golf bags, ensuring timely availability for members.
- Enhanced member satisfaction through prompt and accurate service.
- Support team in organizing and maintaining bag room operations smoothly.
CLIENT SERVICES AGENT AND ACTING ADMIN
Kiuki Tours and Transportation Ltd
Montego Bay
05.2022 - 08.2022
- Followed up with clients to resolve issues and gather information, ensuring timely resolutions.
- Assisted clients with healthcare benefits inquiries and status updates, enhancing client satisfaction.
- Updated employee information, monitored client pickups and drop-offs, and handled cancellations and reservations.
CUSTOMER SERVICE ASSOCIATE/FRONT DESK AGENT
Conduent
Montego Bay
10.2019 - 01.2022
- Resolved customer inquiries and complaints, providing insightful solutions and accurate information.
- Answered inbound calls, assisting customers with various needs and questions.
- Completed sales transactions, including payments, refunds, exchanges, and issuing store credit.
STOREROOM CLERK/GOLF CART OPERATOR
Tryall Club
Hanover
10.2014 - 05.2018
- Organized and maintained static floor displays, ensuring optimal presentation and accessibility.
- Efficiently manage inventory, and report maintenance issues promptly.
- Work seamlessly with resort staff to create a welcoming environment.
- Respond swiftly to guest requests, enhancing overall satisfaction and comfort.
Education
CUSTOMER SERVICE CERTIFICATES HOUSE KEEPING -
NCTVET Heart Trust Institute (Kenilworth)
Lucea12.2023
SCHOOL LEAVING CERTIFICATE - Economics
Herbert Morrison Technical
Montego Bay01.2012
Skills
- Teamwork
- Customer service
- Multitasking
- Problem solving
- Inventory management
- Time Management
Languages
English, Native
Timeline
Public Area Attendant
Cliffhousemaine
04.2025 - Current
HOUSEKEEPER
Bolton Valley Resort
06.2024 - Current
BAG ROOM ATTENDANT
North Ridge Country Club
04.2024 - 07.2024
CLIENT SERVICES AGENT AND ACTING ADMIN
Kiuki Tours and Transportation Ltd
05.2022 - 08.2022
CUSTOMER SERVICE ASSOCIATE/FRONT DESK AGENT
Conduent
10.2019 - 01.2022
STOREROOM CLERK/GOLF CART OPERATOR
Tryall Club
10.2014 - 05.2018
CUSTOMER SERVICE CERTIFICATES HOUSE KEEPING -
NCTVET Heart Trust Institute (Kenilworth)
SCHOOL LEAVING CERTIFICATE - Economics
Herbert Morrison Technical
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