Amoy Patterson
Nashville,TN
Summary
Results-oriented hospitality professional prepared to excel in guest services. Known for effectively addressing guest concerns and consistently delivering high-quality service. Reliable team player with flexible approach, fostering collaboration and adapting to dynamic environments. Expertise in interpersonal communication and conflict resolution.
Overview
8
8
years of professional experience
Work History
Guest Services Associate & Operations Lead
The Factory at Franklin
09.2024 - Current
- Manages daily operations by supervising part-time staff, facility cleanliness, and event setup as porter and floor lead, improving on-time event execution by 25% and boosting team efficiency by 30%
- Provides customer service and ticketing support at the box office resolving 95% of guest inquiries on first contact and contributing to a 20% increase in positive feedback scores.
Research Coordinator & Manager
Social Development Commission
01.2022 - 06.2024
- Collaborated with colleagues to design operational plan and budget to guide the operation of the Parish Office and created a clear framework increasing operational efficiency by 35% and establishing a clear framework for project execution.
- Recruited and trained data collectors and general community development officers in conducting community research building a capable team that improved field data accuracy by 40% and successfully completed multiple community research initiatives.
- Conducted research sessions and data analysis proceeding actionable reports, plans and proposals that influenced national community development priorities and improved project alignment by 25%.
Research Officer
Social Development Commission
05.2020 - 01.2022
- Organized and maintained Research database improving data accessibility and retrieval speed by 50%, enabling faster decision-making for project teams.
- Performed fieldwork, interviews and experiments that gathered high quality primary data that supported the development of evidence-based community development strategies and improved program effectiveness by 30%
Senior Administrative Assistant
Social Development Commission
06.2018 - 05.2020
- Provided administrative, clerical and project support to the Deputy Executive Director and Research Director, enabling efficient workflow, effective coordination, timely reporting across research initiatives, improving on-time reporting for research initiatives by 25%.
- Developed and monitored budgets for events, office operations, and research initiatives, achieving cost savings of 15% through vendor negotiations and process improvements.
- Prepared and distributed executive-level reports, presentations, and proposals for stakeholders, board members, and external partners.
- Acted as primary point of contact between senior leadership, staff, and external stakeholders, ensuring clear communication and timely follow-up on action items.
- Implemented process improvements that streamlined administrative workflows, reducing project turnaround times by 20%.
Sales and Customer Service Representative
Social Development Commission
08.2017 - 05.2018
- Actively Listened to customers’ concerns, issues and questions and then recommended possible solutions that resolved 95% of issues on first contact and increased client satisfaction scores by 20%.
Education
Bachelor of Science Degree - International Relations
University of The West Indies
Kingston. Jamaica01.2017
Associate of Applied Science - humanities
St. Hugh’s High School
Kingston, Jamaica01.2014
Skills
- Operations Management
- Data Analysis
- Customer Service
- Team Collaboration
- Microsoft Office Suite
- Calendar & Schedule Management
- Time Management
Timeline
Guest Services Associate & Operations Lead
The Factory at Franklin
09.2024 - Current
Research Coordinator & Manager
Social Development Commission
01.2022 - 06.2024
Research Officer
Social Development Commission
05.2020 - 01.2022
Senior Administrative Assistant
Social Development Commission
06.2018 - 05.2020
Sales and Customer Service Representative
Social Development Commission
08.2017 - 05.2018
Bachelor of Science Degree - International Relations
University of The West Indies
Associate of Applied Science - humanities
St. Hugh’s High School
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