Amoya Heron
Summary
Registered Nursing professional in Emergency Medicine with extensive knowledge in acute patient care, rapid assessment, and critical interventions. Skilled in triaging patients, team collaboration, and adapting to changing needs seamlessly. Known for strong clinical judgment, effective communication, and focus on achieving optimal patient outcomes in fast-paced and high pressured environments.
Overview
5
5
years of professional experience
Work History
Registered Nurse, Emergency Department
Lakeland Regional Health
06.2023 - Current
- Maintain a calm, composed demeanor in high-pressure situations, delivering critical care and ensuring the integrity of medical records through thorough and accurate documentation.
- Acts as a patient advocate in difficult situations, ensuring that patients' needs and concerns were communicated to the medical team and that they received appropriate care.
- Provides exceptional nursing care in an inpatient setting, applying clinical expertise to assess, plan, and execute patient care for diverse populations.
- Collaborate with interdisciplinary teams to ensure patients received the appropriate level of care and services in alignment with their documented medical needs.
- Ensures documentation is consistent, accurate, and reflective of the patient's condition to support treatment decisions.
Patient Care Advocate
Cigna (Accredo)
10.2021 - 01.2022
- Scheduled patient medication for delivery.
- Worked with patients to appeal insurance decisions and coordinated with doctors to resolve problems.
- Helped patients understand their pharmacy benefits better.
- Referred patients to appropriate health care services or resources.
- Maintained a polite and professional telephone manner.
Customer Service Representative
Home Depot
04.2020 - 10.2021
- Provided exceptional customer support over the phone by addressing inquiries about products, services, and store policies.
- Assisted customers with technical issues related to online orders and account management.
- Processed customer orders, returns, and exchanges efficiently and accurately.
- Documented customer interactions accurately in the CRM system to track feedback and improve service.
Education
Bachelor of Science (B.S.) - Science in Nursing
Keiser University
Lakeland, FL04.2023
AA - Liberal Arts
Valencia College
Orlando, FL05.2015
Skills
- Problem Solving
- Attention to detail
- Effective Time Management
- Acute Patient Assessment & Stabilization
- Critical Thinking
- Teamwork / Physician Collaboration
- Triage & Prioritization of Care
Certifications
- Basic Life Support (BLS) - American Heart Association.
- Advance Cardiac Life Support (ACLS) - American Heart Association.
Timeline
Registered Nurse, Emergency Department
Lakeland Regional Health
06.2023 - Current
Patient Care Advocate
Cigna (Accredo)
10.2021 - 01.2022
Customer Service Representative
Home Depot
04.2020 - 10.2021
AA - Liberal Arts
Valencia College
Bachelor of Science (B.S.) - Science in Nursing
Keiser University
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