Amoya Morris
Elizabeth
Summary
Dynamic Senior Call Center Representative at SYEP- Queens Community House, recognized for enhancing team productivity and operational efficiency. Expert in call handling and de-escalation techniques, I successfully trained new staff and resolved complex service delivery issues, ensuring exceptional customer care and support.
Overview
1
1
year of professional experience
Work History
Senior Call Center Representative
SYEP- Queens Community House
06.2025 - 08.2025
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Daycare Assistant Teacher
Queens Community House, VOYAGES South High School
09.2024 - 02.2025
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
High School Diploma -
Voyages South
Jamaica, NY06-2025
Skills
- Timekeeping
- Verbal communication
- De-escalation techniques
- Telemarketing
- Call documentation skills
- Technical support
- Resolving issues
- Call handling
Timeline
Senior Call Center Representative
SYEP- Queens Community House
06.2025 - 08.2025
Daycare Assistant Teacher
Queens Community House, VOYAGES South High School
09.2024 - 02.2025
High School Diploma -
Voyages South