Amoya Mowatt
Fall River,MA
Summary
Proven customer service expert with a history at Lyft and Uber, where exceptional communication and navigation skills led to a significant increase in repeat business. Mastered schedule management and demonstrated patience, ensuring passenger satisfaction and garnering positive reviews. Achievements include enhancing customer care through effective problem-solving and relationship-building.
Overview
15
15
years of professional experience
Work History
Rideshare
Lyft And Uber
01.2022 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Bartender
Amoya Mowatt
04.2010 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Pick, Pack, QA, and Trainer
Amazon BOS 7
03.2020 - 08.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Deliveries
Walmart
01.2021 - 12.2021
- Coordinated deliveries of supplies and materials to proper recipients.
- Enhanced customer satisfaction with professional demeanor and prompt deliveries.
- Maximized customer satisfaction with timely and accurate calendar deliveries.
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
Education
None - GED
Bristol Community College
Fall River, MASkills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
Timeline
Rideshare
Lyft And Uber
01.2022 - Current
Deliveries
Walmart
01.2021 - 12.2021
Pick, Pack, QA, and Trainer
Amazon BOS 7
03.2020 - 08.2023
Bartender
Amoya Mowatt
04.2010 - Current
None - GED
Bristol Community College