Amparo Montoya
Valrico
Summary
Professional banking specialist with strong expertise in financial operations, risk management, and regulatory compliance. Demonstrates exceptional ability to collaborate within teams and adapt to changing needs, ensuring seamless workflows and optimal results. Skilled in process improvement, data analysis, and client relations, consistently delivering high-quality outcomes. Known for reliability, integrity, and results-driven approach in high-pressure environments.
Overview
11
11
years of professional experience
Work History
High Risk Management
JPMorgan Chase
05.2024 - Current
- Spearheaded process improvement initiatives that resulted in increased operational efficiency across multiple departments involved in payment management activities.
- Negotiated favorable payment terms with Card Members to improve consistent payment management and overall financial stability of the accounts.
- Displayed exceptional time management skills through prioritizing job responsibilities based on urgency level while still maintaining a high standard of quality work output.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Mentored junior staff members in best practices for negotiation management, contributing to a skilled workforce within the company.
CCB Operations Specialist
JPMorgan Chase
01.2024 - 05.2024
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Championed a customer-centric approach within the department, consistently prioritizing clients'' needs when making decisions or offering solutions.
- Contributed to business growth through active involvement in product development processes.
- Participated in community outreach programs on behalf of the bank, promoting positive brand image and building relationships with local organizations.
- Led efforts in maintaining compliance with federal regulations and internal policies through regular reviews and updates.
Account Manager/Sales/Retention Specialist
Frontier Communications
08.2015 - 09.2023
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed minimum 40 customer accounts per day to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Consistently ranking in top 5% of all associates for Sales/Retention/Account Services.
Member Care Specialist/Trainer
GTE Financial
06.2014 - 07.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Ranked 100% issue Resolution Associate Month over Month.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service concerns.
Education
Business Computer Systems - Processes And Management
NMSU
Las Cruces, NMHealth Insurance License 0215 -
Florida State
Tallahassee, FL11.2023
CCNA Certification - Computer Networking And Telecommunications
Brandman University
Irvine, CA05.2021
High School Diploma -
Dexter High School
Dexter, NM05.2001
Skills
- Team leadership
- Performance Management
- Coaching / Training / Feedback
- Goal Setting
- Implementing Business Strategy
- Handling Escalated Calls
- Collections
- Presentation Skills
- Sales
- Cold Calling
- Negotiation / Client Engagement
- Conflict Resolution
Timeline
High Risk Management
JPMorgan Chase
05.2024 - Current
CCB Operations Specialist
JPMorgan Chase
01.2024 - 05.2024
Account Manager/Sales/Retention Specialist
Frontier Communications
08.2015 - 09.2023
Member Care Specialist/Trainer
GTE Financial
06.2014 - 07.2015
Business Computer Systems - Processes And Management
NMSU
Health Insurance License 0215 -
Florida State
CCNA Certification - Computer Networking And Telecommunications
Brandman University
High School Diploma -
Dexter High School