Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amparo Sauceda

Portland,OR

Summary

Attentive Package Handler offers background assembling, sealing, scanning and loading parcels. Hardworking team player ready to stand for long periods, follow safety standards and maintain security.

Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Packager Handler Trainer

FedEx Ground
Portland, Oregon
04.2024 - Current
  • Trained new employees on techniques to safely handle packages and equipment effectively.
  • Collaborated with team members to meet production goals efficiently.
  • Maintained clean and organized work area following safety protocols and regulations.
  • Assisted supervisors with any administrative work and escorted new non-STA certified employees.

Crew Member

McDonald’s
Beaverton, OR
02.2024 - 08.2024
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Informed customers about daily specials in an engaging manner.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups and bags.
  • Explained current promotional information and items to patrons.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Scrubbed and polished counters to remove debris and food.
  • Tailored orders to address customer allergies and gluten concerns.

Package Handler

Fedex
Portland, OR
02.2024 - 04.2024
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.

Package Handler

FedEx
Portland, OR
06.2023 - 09.2023
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.

Assistant to the President and CEO

Dnavigeneral contractor
Portland, OR
07.2021 - 02.2023
  • Assisted in preparing presentations, reports, and other documents for internal and external meetings.
  • Compiled data from multiple sources into comprehensive reports for review by the President and CEO.
  • Scheduled appointments with external stakeholders such as investors, partners, vendors, customers.
  • Coordinated travel arrangements for business trips including flights, hotels, car rentals.
  • Handled confidential information with discretion and tactfully addressed inquiries from employees or outside parties regarding sensitive matters.
  • Managed filing systems for important documents related to the President's work.
  • Reviewed incoming emails and directed them to appropriate personnel based on urgency or importance.
  • Monitored budgets associated with projects assigned by the President &CEO.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Managed daily invoices, reports and proposals.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Managed and tracked expenses to meet company budget requirements.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Obtained signatures for financial documents and internal and external invoices.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.

Painter

Shields painting corp
Portland, OR
01.2019 - 02.2021
  • Prepared surfaces by washing, scraping, sanding and patching holes;.
  • Mixed paints to desired color and texture;.
  • Applied primers and sealers to prepare new surfaces for painting;.
  • Applied paint with brushes, rollers, spray guns or other equipment;.
  • Cleaned up job sites after completion of projects;.
  • Inspected painted surfaces for defects such as cracking, blistering or fading;.
  • Selected appropriate paint colors based on customer preferences;.
  • Removed old wall coverings before applying new ones;.
  • Repaired cracks in drywall prior to painting or wallpapering rooms;.
  • Followed manufacturer's instructions when mixing chemicals for special applications ;.
  • Performed minor repairs such as caulking windowsills before painting them ;.
  • Protected furniture from dust generated during preparation of walls ;.
  • Ensured proper ventilation while using solvents or oil-based paints ;.
  • Wore protective clothing such as masks, respirators and gloves.
  • Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
  • Used power and hand tools safely and effectively.
  • Cleaned and properly stored paint equipment and supplies at end of each workday.
  • Performed repairs to defects in walls by patching holes and scrapes prior at project start.
  • Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
  • Cleaned and smoothed surfaces prior to painting.
  • Applied paints, sealers and solvents to plaster, sheetrock, concrete and wood.
  • Spread undercoats and finish materials using rollers and spray equipment.
  • Smoothed and finished surfaces on walls, trim and cabinetry.
  • Prepared sheetrock, metal and wood surfaces for painting.
  • Maintained thorough inventory of paint equipment and supplies by checking product levels.
  • Filled cracks, holes or joints using caulking guns or putty knives.
  • Removed pictures, door knobs or electric switch covers prior to painting.
  • Completed high-volume weekly painting jobs with consistently positive customer feedback.
  • Applied primers or sealers to prepare bare wood or metal for finish coats.

Agent Services Representative

ACT Call Center
Douglas, AZ
01.2017 - 12.2018
  • Answered customer inquiries in a timely and professional manner.
  • Provided assistance to customers regarding account information, billing inquiries, and technical support.
  • Resolved customer complaints by investigating issues and providing solutions.
  • Processed payments for customers using the company's payment system.
  • Responded to incoming calls from customers with accurate and helpful information.
  • Created detailed reports on customer interactions and transactions.
  • Updated customer accounts with new or changed contact information.
  • Handled escalated calls from other agents or supervisors when necessary.
  • Assisted customers with product selection based on their needs.
  • Monitored customer service queues to ensure all requests were handled promptly and efficiently.
  • Ensured compliance with company policies and procedures related to customer service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Set up and activated customer accounts.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Consulted with customers to resolve service and billing issues.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Mentored junior team members and managed employee relationships.
  • Strengthened customer retention by offering discount options.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Education

Secundaria Técnica #9
Mexico

Skills

  • Invoice and daily reports
  • Great worker in a fast-paced environment
  • Bilingual, fluent in both English and Spanish

Timeline

Packager Handler Trainer

FedEx Ground
04.2024 - Current

Crew Member

McDonald’s
02.2024 - 08.2024

Package Handler

Fedex
02.2024 - 04.2024

Package Handler

FedEx
06.2023 - 09.2023

Assistant to the President and CEO

Dnavigeneral contractor
07.2021 - 02.2023

Painter

Shields painting corp
01.2019 - 02.2021

Agent Services Representative

ACT Call Center
01.2017 - 12.2018

Secundaria Técnica #9

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