Amparo Villalpando
Pasadena,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Beauty Systems Group LLC
06.2018 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Caregiver
IHSS
08.2014 - 01.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Education
No Degree -
Cerritos College
Norwalk, CABarbering/Cosmetology License -
Royal Hair Institute
East Los Angeles09.1988
High School Diploma -
Montebello High School
Montebello, CA06.1987
Skills
- Employee Scheduling
- Cost Reduction
- Recruiting and Interviewing
- Product and Service Knowledge
- Sales Reporting
- Staff Supervision
- Sales Growth
- Customer Relations
- Effective communication
- Organizational skills
- Attention to detail
- Adaptability and flexibility
Timeline
Assistant Manager
Beauty Systems Group LLC
06.2018 - 09.2023
Caregiver
IHSS
08.2014 - 01.2017
No Degree -
Cerritos College
Barbering/Cosmetology License -
Royal Hair Institute
High School Diploma -
Montebello High School
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