Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

AMPARO ZAVALA

Jarrell,USA

Summary

Dynamic professional with extensive experience in payroll and benefits administration at ACS Education Services. Bilingual in English and Spanish, leveraging strong organizational skills to enhance team performance and streamline processes. Proven conflict resolution abilities and commitment to exceptional customer service, ensuring positive experiences for clients and employees. Experienced in managing high volumes of inbound calls while maintaining strong customer relationships and utilizing CRM systems effectively.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Paraprofessional

Groesbeck ISD
Groesbeck, TX
10.2019 - Current
  • Provide hands on support to students by assisting with lessons and reviewing material.
  • Accompany students that need assistance to each class.
  • Assist students who need additional help learning a specific concept.
  • Help teachers prepare lessons for students that need additional help.
  • Guide students with behavior management during lessons.
  • Assist with attendance records.

Office Clerk/Coordinator

Prepa Tec Middle School
Huntington Park, CA
05.2016 - 04.2018
  • Assisted with the after school program that required students to stay for extra tutoring.
  • Coordinated students needs, including but not limited to meal count, faxing, parent - student communication, IDs, student releases, and attendance reports.

Care Provider

LA County Country Care Giver
Long Beach, CA
03.2008 - 07.2009
  • Provided care for the elderly, follow up on variety of their appointments, and follow ups on their insurance Billings, specialist in Niles for approval for doctor visits.
  • Administered their medication.
  • Provided transportation to other medical appointments and therapies.

Payroll Coordinator

ACS Education Services, Inc.
Long Beach, CA
06.2004 - 06.2007
  • Company Overview: Employer : ACS Education Services, Inc., Long Beach, CA.
  • Processed employee timesheets and prepared spreadsheets, process checks.
  • Researched discrepancies and answer general questions regarding, employee PTO hours, benefits, etc.
  • Set up files and took care of office correspondence.
  • Employer : ACS Education Services, Inc., Long Beach, CA.

Sales and Billing Clerk

Fiesta Mahar Manufacturing Corporation
Vernon, CA
12.2000 - 09.2003
  • Point of contact for billing questions from vendors and customers.
  • Followed up on invoices and sell orders that require special attention (investigation).
  • Created filing system.
  • Secondary support for HR staff and receptionist as needed.

Education

HIGH SCHOOL - GED -

Skills

  • Bilingual - English/Spanish
  • Customer service and problem solving
  • Microsoft Office proficiency
  • Quick learning and multitasking
  • Ethical teamwork
  • Microsoft Excel
  • Data entry and office administration
  • Customer feedback analysis
  • Effective communication
  • Conflict resolution
  • Payroll and benefits administration
  • Human resources management
  • Organizational skills
  • Onboarding processes

Certification

  • Heartsaver
  • First Aid
  • CPR
  • AED
  • Department of Adult Education - Certificate of Completion Intermediate English as a Second Language

References

Available upon request

Languages

Spanish
Professional
English
Professional

Timeline

Paraprofessional

Groesbeck ISD
10.2019 - Current

Office Clerk/Coordinator

Prepa Tec Middle School
05.2016 - 04.2018

Care Provider

LA County Country Care Giver
03.2008 - 07.2009

Payroll Coordinator

ACS Education Services, Inc.
06.2004 - 06.2007

Sales and Billing Clerk

Fiesta Mahar Manufacturing Corporation
12.2000 - 09.2003

HIGH SCHOOL - GED -

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