Amparo "Amy" Diaz
Tampa,FL
Summary
Experienced and self-motivated bilingual (Spanish–English) customer service professional with 7+ years of experience in interpreting, client services, documentation, and administrative support. Skilled in delivering accurate, clear, and impartial information in fast-paced environments. I aim to apply my experience to support your organization’s mission while consistently building trust, accuracy, and professionalism in every interaction.
Overview
10
10
years of professional experience
Work History
Spanish Interpreter
CyraCom International, Inc.
11.2023 - 11.2025
- Delivered accurate interpretation for medical, legal, 911/emergency, governmental, finance, and educational settings.
- Applied legal and procedural terminology while maintaining neutrality and confidentiality.
- Clarified cultural or linguistic differences to ensure full comprehension between parties.
- Completed end-of-call protocols ensuring accurate information exchange and client satisfaction.
- Submitted Problem Call Reports (PCRs) documenting urgent or unusual interactions.
Sales Associate/Cashier
Ross Stores
05.2022 - 11.2023
- Provided professional customer service to over 100 customers daily.
- Managed cash handling, returns, exchanges, and purchases accurately.
- Organized merchandise and maintained clean sales and stock areas.
- Supported team in maintaining store presentation and customer satisfaction.
Housing Counselor
Tampa Housing Authority
04.2016 - 10.2017
- Determined client eligibility and issued housing vouchers according to agency standards.
- Coordinated inspections and lease-ups before move-in dates.
- Prepared and distributed lease amendments and billing documents.
- Managed annual re-certifications and interim changes with accurate documentation.
- Provided Spanish–English interpretation for staff and clients.
- Performed administrative duties including scheduling, document processing, and client communication.
Education
High School Diploma -
Tampa Bay Tech
Tampa, FLSkills
- Bilingual Spanish–English
- Strong verbal and written communication
- Proficient time management
- Skilled in attentive listening
- Proficient in managing office technology
- Conflict resolution and de-escalating
- Maintains a positive and professional presence
- Skilled in fostering collaborative work environments
- Interpretation in diverse organization settings
Timeline
Spanish Interpreter
CyraCom International, Inc.
11.2023 - 11.2025
Sales Associate/Cashier
Ross Stores
05.2022 - 11.2023
Housing Counselor
Tampa Housing Authority
04.2016 - 10.2017
High School Diploma -
Tampa Bay Tech